London, Canada Level 1
Any other hosts feel frustrated that in the last week or two their upcoming guests no longer receive emailed check-in instructions? Yes, they checked their spam. Yes I have the 'Infor for guests' filled in 🙂 This used to be so flawless and helpful to me as a host and now I get frantic messages from guests from multiple properties saying they have no idea how to check in. Superhost support says there is no problem with the system, I'm just curious if I'm the only host experiencing this.
hi Sarah, I noticed this change too. I called Airbnb and they told me I had to schedule message. I have now set this up for my bookings and works well.
@Jane2601 , I have looked and cannot find anyplace to set this up. Can you walk me through how you "scheduled" an automatic message to go to folks that have booked your home?
I use the "quick message" feature to send a Welcome "Packet" via the text on their booking. It seems to work well. I send them at about 10-12 days out
@Jana27 Do you just everything as text in the message? I have directional maps, photos, etc. and really need something like email or doc storage for which I can provide a link.
@Sarah5272 I’m not having this problem, but it might behoove you to start thinking about alternate methods of getting info to your guests. All of us are about to lose the email functionality starting in September.
@Pat271 Regarding this September change - do you have any tips on how to get detailed check-in instructions to guests from then onwards? I have always relied on being able to email my document, and I do not intend to put all that information on the Airbnb platform.
Thanks in advance, any suggestions welcome!
@Jenny1428 After examining all the options, the only one that I feel is the most secure, efficient, and convenient for the guest is to simply ask them for their email address so that I can send them a Welcome packet.
This will have the undesirable effect of encouraging hosts and guests to collaborate off-platform, but it makes the most sense if Airbnb is not going to provide us with an easier way to attach documents, maps, etc. which for me is a crucial part of my hospitality to my guests.
Unfortunately, any guest who tries to send you their email address will probably have that information redacted from the message system...
@Pat271 Thank you and I certainly hope so. I have NEVER received the guest's real email address -- have always had to use the alias provided by @guest.Airbnb.
@Lorna170 Right, I’ve never had to get the guest’s real email either, and have always used the alias. Seems it’s better for Airbnb that way but…well, they’ve made their decision, so we have the choice to either switch exclusively to other platforms, or work around the Airbnb changes.
I did try asking a recently-booked guest for their email, just to test it out, and it did seem to work and the software didn’t filter it out. I’ve also talked to some other hosts that have told me that they have been asking guests for their email to send additional info ever since they started hosting, with almost no pushback from the guest. I think some host did have pushback from a guest once, so that host ended up calling Airbnb with the issue. I don’t think that host knew about the email alias functionality.