Check-in time on listing is wrong

[Sara-And-Rob0]

Not sure if this is already a discussion out there but I noticed our public facing listing is informing future potential guests that they can help themselves to a 24 hour check.in window (see photo).

However, we have the check-in time as 3:00 p.m. in our listing details.

Anyone know what's going on here?

Thanks,

Rob

[Sara-And-Rob0]

Nothing was done, problem still exists.  Thanks for asking though.

[Joan2709]

@Sara-And-Rob0 

Just a thought...🤔

Maybe you have already tried this? If you are still using Instant Book, just turn that off when testing this:

1. First, logoff Airbnb on all devices

2. Then login on one device only

Then try on the desktop first, then try in the App:

3. Change the check-in times to something else?

4. Then change the check-in method in the arrival guide to something else - like "Keypad" or "In Person"

5. Then refresh your screen and logoff Airbnb and log back in.

6. Then change the settings back to what you want - logoff and log back in and see if that does anything

Then I would try changing the check-in times in House Rules in the Your Space Section, then try changing the times in the Arrival Guide.

[Sara-And-Rob0]

Thank you so much! I'll give it a try and maybe in the meantime, Airbnb can find a solution, because doing nothing is not a solution (seems to be the most commonly used approach atm, lol, but I guess creating low expectations leads to less disappointment in the long term.).

[Joan2709]

@Sara-And-Rob0 

The 24Hr check-in should only appear when "Flexible" is chosen and it appears your listings are "stuck" on that setting.

I'm hoping by cycling through some different times and check-in methods will get this "unstuck".