Client cancellation

[Mike2454]

Hello,

I need some clarification regarding client cancellation for a month long rental request.

if the client cancels 30 days or more before their arrival does all costs get reversed?

Would there be any AirBnB charges imposed?  the cleaning fee ?

I have a potential client wanted to verify this prior to booking.

thanks

Mike

[Mike-And-Jane0 · Accepted solution]

@Mike2454 It depends on what cancellation policy you have chosen (see below). Cleaning fees are always refunded in the event of a cancellation.

Strict Long-term

If you choose this policy, it will apply to all stays of 28 days or longer and it overrides your standard cancellation policy for those stays.

• To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 28 days before check-in
• If a guest cancels after that, you’ll be paid 100% for all nights spent, plus 30 additional nights
• If fewer than 30 days remain on the reservation when the guest cancels, you’ll be paid 100% for all of those remaining nights

Flexible Long-term

If you choose this policy, it will apply to all stays of 28 days or longer and it overrides your standard cancellation policy for those stays.

• To receive a full refund, guests must cancel at least 30 days before check-in
• If a guest cancels after that, you’ll be paid 100% for all nights spent, plus 30 additional nights
• If fewer than 30 days remain on the reservation when the guest cancels, you’ll be paid 100% for all of those remaining nights

[Alicia753]

Hi @Mike2454,  cancellation charges or refunds after the guest's cancellation depends on the cancellation policy that's been applied when he booked the long-term stay with you. 

For long-term stays (which typically means bookings of 28 nights or more), Airbnb's Firm policy allows guests to receive a full refund if they cancel at least 30 days before check-in. However, if a guest cancels less than 30 days before check-in, the host will be paid 100% for all nights spent, plus 30 additional nights. If fewer than 30 nights remain on the reservation at the time of cancellation, the host will be paid for all remaining nights. 

In summary, if a guest cancels a month-long rental request on Airbnb 30 days or more before their arrival, they would be eligible for a full refund including the cleaning fee and Airbnb service fees. If the cancellation occurs later than this period, different aspects of the Firm cancellation policy would apply, potentially impacting the amount refundable to the guest. Hope this helps!