De listed

Sean1050
Level 2
Phoenix, AZ

De listed

Airbnb has unilaterally de-listed my property. They didn't let me know they did it and they didn't tell me why. It's been de-listed since Oct. 2020. I've lost thousands in bookings (comparing to other years) and have called support repeatedly. They keep telling me someone will back and no one has called for ten days. Has anyone else experienced this kind of terrible treatment? I'm furious.

3 Replies 3
Helen350
Level 10
Whitehaven, United Kingdom

LOTS of people @Sean1050 (Not me.) - Type 'de-listed' and similar into the search up top for umpteen similar laments.

Some of them were re-instated later.

Mike-And-Jane0
Top Contributor
England, United Kingdom

@Sean1050 If it has been de-listed since October I assume you have signed up with a different platform. How is it going? Is it better than Airbnb? 

Liv
Former Community Manager
Former Community Manager
London, United Kingdom

Hi @Sean1050,

 

I'm really sorry to hear about that. 

 

I checked on your case internally and the CS team has asked you to please reply to a message they've sent you in order for them to investigate further.

 

I hope this helps and that things are sorted soon.

 

Please let me know if you have any other concers.

 

Thanks,

Liv

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