Error Message: Inbox network request failed - please try again later

[Katelynn8]

Has anyone experienced this on the app on their mobile device? I have AirBnB’s app installed on my iPhone, and from what I can tell it’s updated to the latest version, but I keep getting this message whenever I try to access and use my inbox/messages within the app. I’m able to access my AirBnB inbox/messages on my other device (iPad) just fine. 🤔 

[Patricia2526]

Hi @Katelynn8 

Sometimes a simple restart can resolve app issues or force quit and relaunch.

[Elena4354]

Hi @Katelynn8 , try to restart your phone first. If it won't help reinstall the app (delete and install again).

[Rebecca]

Hi @Katelynn8 👋

Great advice from Hosts below. Here's is a step by step troubleshooting guide from Airbnb:

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account 

Please pop back and let us know if the situation has resolved. If not, I will pop it over to the Airbnb Tech Team!