Extra cleaning fee

[Melissa2456]

We stayed at a house that was over $7,000 for a week. We got charged with a $600 cleaning service. They charged us an extra $372 because the fridge was alittle dirty. I don’t understand, we paid so much for the clenaing fee and we get charged even more?? For a dirty fridge??? We broke nothing on the fridge. I’d understand if it wasn’t working for $372 for a little dirty fridge????

[Joelle43]

Hello @Melissa2456 

Wow! that seems very steep indeed.  What is the cleaning crews hourly rate I wonder???  

Presumably the host reached out to you and mentioned only the dirty fridge and then this cleaning charge?  Nothing else?

I would give customer service a call and have a chat with them about this.