We just opened up our home on Airbnb and our first renters arrived this past weekend. For the first 3 nights they were ideal with no issues but then on the last night they started showing red flags. Sending me pages of text messages with feedback of what was missing and what we could do better. Most would appreciate this feedback but then her texts turned into asking for favors and how to book direct rather than with Airbnb. When i told her we prefer to do everything through Airbnb she started texting me that her husband got injured by a tiny nail that was in the railing on the staircase and then she would text me that the toilet handle was all of a sudden broken.
This is our first experience with guests so I just wanted to see what advice some more experienced hosts may have for us on how to handle her. They are checking out today but now I am debating on already pulling the home from Airbnb. Are they all like this?
