I am Canadian and would like to hear how other hosts have de...
I am Canadian and would like to hear how other hosts have dealt with the issue of hosting people from other countries that ar...
So as the headline states, I have a guest leaving after only 2 days into a 7 day reservation, they are asking for some of their money back, officially I am not obligated to do that based on my "5-day moderate" cancellation policy, however if I don't won't they be able to leave me a bad rating or review?
This is my first booking, I am not familiar with how all of this works, but I obviously don't want to get a bad rating right off the bat over something like this..
Thanks for your time,
Jon
Well when this similar situation happened to me airbnb said the guest see and have complete access to the cancelation policy prior to booking and agree to it once they book. Honestly, I would advice them that based on your cancelation policy you will not be able to refund them but will give them those days at a later date. So basically you'd give them a credit and when they contact to book just block the days off so no one else can book. However, let airbnb do their job, ask them what should you do considering you may receive an unfavorable review and if they advice you not to refund ask will they remove the review if it isn't favorable.
@Mary5311 there is no reason for Jon to give these guests another stay, although hosts can and do so ,sometimes if the guest is unable to make the original booking and is in time to receive a full refund and notifys the host , but in this case No.Unless the guest is leaving because of an issue in the house , which in fact would not attract a refund unless they left as soon as they arrived. this is not a case of the guest being compensated but of the host not being left high and dry by guests making arbitrary decisions , which they can do in hotels but not airbnbs...H
Do reviews go public without both both sides giving reviews? I know I can’t see my guests reviews until I review them as guests. I just assumed that if I had a really rough time with someone, I wouldn’t review them, keeping their negative review from posting. Do I have that wrong?
@Valerie1313 all reviews become visible after 14 days Valerie , just not before that unless both have already been posted. 30 days are also available for both guest and host for a reply if they wish. Not leaving a review is not a way to avoid a review ... H
Thank you for explaining that to me. I’ve wondered about it but haven’t had time to research every nuance quite yet. I really appreciate the clarification.
@Jon4362 simply tell the guest that it is up to them to do the cancellation and that you will abide by your cancellation policy which they agreed to when booking. Tell them also that airbnb will take care of any refund they me entitled to but if you manage to book any of the remaining days with another guest then you can refund a partial amount... good luck . I suspect that you have not yet been paid for this booking so you may also tell the guest that you have not been paid yet and they must communicate with Airbnb personally , but do not cancel. sometimes the guest will not cancel in order to prevent you re booking. So be aware of all of your rights...H
Also Jon do not offer another booking time as this is not commensurate with the original booking and then they can cancel that booking and have a full refund. Be wary... H
and jon be professional in all your dealings and keep all conversations on messaging or double them up if you are speaking to them personally or on a mobile. Simply repeat the message to them but be polite clear and courteous and direct them to Airbnb.....Worry about the review when and if it turns up and in the meantime get to know your dashboard and read up on reviews.. good luck .. H
I understand you are concerned about the first guest leaving after 2 days of a 7 day stay. typically if the guests have good cause/reason for leaving they will receive their monies back for unused nights. But of course, it all depends on why. BUT - Some plan to only stay 2 nights but you offer such a super discounted deal with 7 nights they book that and just think its the cheap way out. Often times its a mystery I'm sure.
I would really suggest you begin to read everything on the Airbnb platform to learn all about hosting and what things mean. Like the Moderate Cancellation policy - make sure to understand it.
Please ignore this next section if you just don't want to read it/ not what you want to hear about/ but I offer it as friendly hosting assistance cause its my mission that every host thrive and we do that by learning, hearing feedback and finding ways to improve on what we do.
I know you asked about the guests leaving/and getting a negative review on the first of your guests. The big question is why did they leave - family emergency? or did they feel uncomfortable in the house? That is where you can do a lot to improve and help your hosting and make sure others know what to expect and are just fine, because they are clear with their expectations.
looking at your listing and I see some areas where you can do some improvement and it will help with hosting and guests Expectations - that's what it is all about. If they expect XYZ and arrive and its ABCD instead they will be unhappy and wish to leave and they will find a way and work to be compensated.
Also, I would suggest you check your listing as it shows some things that might not be what you mean them to be : example it says Smoking is allowed - many will not come because you allow smoking, but you wrote us you don't allow smoking but do allow vaping. that's confusing and will detour many guests I think.
also, I would suggest you read many other listings and change up yours as its written totally Owner centric - Not Guest centric - its nice you write like you talk but often guests don't want to read a lot and they will miss what you are trying to tell them. When a listing has all the "I" about everything its about the owner - perhaps switch it to "You" will enjoy your own room/ locked and also have access to the kitchen, etc. Guests want to imagine staying there, help them do that.
You mention other guests??
Who are they sharing the bathroom with?? In a big house - I would feel like I'm in YOUR Space but allowed to venture around - that would be weird for many people.
Guests don't care about your time schedule exactly. Instead, Say I work from home, or my office is set up in the living room...which is just a little strange Jon, cause I don't imagine people want to be tiptoeing around you working. You see, people want to travel, have a space where they belong that is private, clean, secure & welcoming. You can offer that but you will want to make it all about The Guest - I hope this makes sense and I get it if you don't want to hear any of this but, its meant as help nothing else.
As I see it Jon, I wouldn't feel comfortable in your house as I look and read about it - I would question if there is space for me as a guest or that I would disturb your routine. And you say I'd be sharing the bathroom with possible other guests? As a guest I need to know exactly what to expect - That's how I experience your listing and you can fix any of it to turn it all around. I wish you the best. Keep us posted on the outcome with your first guest.
Happy Hosting, Clara
@Clara116 there is a section of the community centre where hosts ask for commentary on their listing Clara . this is not it ... H
@Helen744 I am aware of that, thank you! I thought you were a host but see you are a guest.
Sometimes hosts don't realize they need some other hosts input or feedback and so they don't ask for it for fear etc. It is good that there is a section for that, but many hosts haven't discovered it yet or become shy about asking.
However, I know if I go and post somewhere else he will not see all the things I believe are relevant to the whole picture of the guest leaving after 2 days etc.
I said if he doesn't want to read any of the commentary/feedback he can just ignore it but I felt it necessary to write it and put it on his post because I think it is all part of the situation that he is asking for help/guidance about.
I surely can be very wrong about this - but, we will see what @Jon4362 thinks.
@Clara116 although I am not currently hosting Clara , I have hosted for a very long time and during that time I did become aware that even those who ask for advice on their listing , as it' looks' to an outsider as it were, do not necessarily enjoy such criticisms if unasked for, as you are no doubt aware there is a lot more to hosting than that.... H
@Helen744 I was not offering criticism...it was and will always be feedback...I think there is a huge difference.
@Clara116 at the bottom of this page is a section ' Ask about your listing' . I am sure they would appreciate your assistance... H