First timer

[Donny38]

good morning,

I just booked my first Airbnb guest. He’s staying for a month. he brought a pet with him a small dog, but I wasn’t aware of that. What’s the best way to handle that? Keep in mind that I just had the property cleaned up when it was a rental and there was a lot of pet you’re in from the previous tenant. I’m a little bit concerned about him having any pet during his stay He did say that the dog is potty trained

[Debbie210]

@Donny38 You could write on the Airbnb communication, that you were unaware that this tenant was bringing a dog to your newly clean rental. I would suggest you make an appointment to go and check, making sure it’s a little dog and that it’s not peeing in your house. I own a small dog and she is cleaner than a human.

[Donny38]

Ok good idea. Thank you @Debbie210 !

[Elisa]

Hi @Donny38 😊, 

I’m sorry this happened to you!

Have you been able to follow our host’s suggestion? Do you have any update on this?

Looking forward to hearing from you.

[Joan2709 · Accepted solution]

@Donny38 

Unfortunately your House Rules are not complete and you haven't indicated that pets are not allowed (or that they are). You will not be able to do anything about this current guest bringing a pet and not disclosing it. I would not confront them about the pet nor charge a pet fee, since that information was not on your listing when they booked. 

House Rules

I would immediately update your House Rules and indicate whether you accept pets or not. Then add a Pet Fee to your calendar under pricing (scroll to the bottom - additional Fees).

Missing Amenities

You are missing quite a few amenities and Airbnb has indicated some important amenities are missing like hot water,  Essentials (TP, towels, soap, sheets). Suggest you go to your amenties section and choose ALL and add every amenity you have. Then go to the Edit button (top right) and add all the additional details required as indicated by the pencil icon.

Missing Sections of Listing

You are missing entire sections of the listing? Suggest you read through this New Host Guide with tips on how to finish completing your listing:

A Guide for New Hosts

https://community.withairbnb.com/t5/Host-guides/A-Guide-For-New-Hosts/m-p/2073093#M2346

Monthly Stays - Cautions

Many new Hosts get targeted for long term stays by unscrupulous guests and scams. Below is a guide to Monthly Stays on Airbnb with tips on what to avoid:

Monthly Stays on Airbnb

https://community.withairbnb.com/t5/Host-guides/Monthly-Stays-on-Airbnb-Guide-Revised/m-p/2066547#M2...8

[Donny38]

Joan thank you for this. I will review and complete. Thanks!