Further comments on your review of our superhost status

[Andrew1879]

Once again we have been penalized for a mistake made on our site.  I have already complained about your response to a necessary cancellation made by a guest not by ourselves because you allowed a one night booking when our policy is for a minimum of 3 nights.  The review you did asserted that I allowed the booking, when I never did.  Further you asserted that you could not alter the 3 night minimum policy, but it was clearly done by someone else, even though you insisted I had done it.  I restated this formally in a complaint to yourselves, but received no reply.  Then you clawed back the fee that had been paid to us; charged us a penalty fee of £38; and now have penalized us further by removing our superhost status.  We think that this is going one step too far, an excessive penalty for something entirely beyond our control.  I should like a reply and further would expect the superhost status to be reinstated.  Yours sincerely  Andrew Robertson

[Mike-And-Jane0]

@Andrew1879 This is a community of hosts and no one here has done anything to you. Airbnb is very clever and does not seem to have a complaints department hence it receives zero complaints - An amazing stat for such a large company.

[Joelle43]

@Mike-And-Jane0 I'm curious if Airbnb management ever look at the reviews left on Trustpilot and other similar sites to gage how they're doing??😱