Get receipts and manage payments

[Keaton20]

Every time I try to access the get receipts and manage payments on my upcoming trip I keep getting an error message stating " an unknown error has occurred" on the app. When I try to access this via the airbnb website, I get sent back to the main screen. Could anyone help with this?

[Alicia753]

Hi @Keaton20,

It sounds like you're facing a technical issue with accessing receipts and managing payments on Airbnb. Here are some steps that may help resolve the problem:

1. Clear Cache and Cookies: If you're using a web browser, try clearing your cache and cookies. Sometimes old data can cause issues with websites.

2. Try a Different Browser or Device: Switch to a different browser (like Chrome, Firefox, or Safari) or try accessing Airbnb from a different device to see if the problem persists.

3. Update the Airbnb App: Ensure that your Airbnb app is updated to the latest version, as outdated versions can cause errors.

4. Use Incognito Mode: In some cases, accessing the Airbnb website in incognito or private mode can bypass certain issues related to browser settings.

5. Contact Airbnb Support: If none of the above works, reach out to Airbnb's support team directly through the app or website. They may be able to resolve the issue or guide you through another way to access your receipts and payment management.

I hope this helps.

All the best,

Upfish Management

[Rebecca]

Hi @Keaton20, 

I'm sorry to hear you've been running into this error a few times. @Alicia753 has shared some great tips on what you can try to fix it going forward, have you had a chance to try any of them in the past?

Let us know how you get on! 😊