Guest Cancelation Question

[JoAnne953]

If a guest cancels after checking in, are they still able to leave a review ?

Am I? 

Guest left in the middle

of the night and now wants their money refunded.

[Emiel1]

@JoAnne953 

Yes, both parties can leave a review if guest cancels reservation after checked-in

If a guest cancels, refund (If any) is calculated according attached cancellation policy

Did the guest cancel because of a issue with the accommodation ?

[JoAnne953]

Thank you for replying.
This guest asked for an early check-in, they came and left… Then they returned in the middle of the night and checked out and canceled.

Her complaint was that the AIRBNB was filled with bugs. Thishas NEVER happened before. I believe they left the door open when they left the first time.  It was a MESS!!

Now she is asking for a full refund.

[Helen3]

I wouldn't consider a full refund if you've been to the apartment and there are no bugs @JoAnne953 

Stand firm and leave an honest review .

[JoAnne953]

No, they let the bugs in and made it my fault. 
But thank you .  I left an honest review. 

[Emilie]

Hi @JoAnne953, 

I'm sorry to hear this reservation was cut short!

After getting advice from Emiel and Helen, are you more confident about how to navigate this situation going forward, or do you need any more help?

Thanks, 

Emilie