Guest Compensation

[Kan650]

Wonder if any of you had experienced the below for the guest to claim compensation after 24hours of stay.

My guest sent a dispute after 24hours of stay claiming the house was dirty and some other issues. We replied immediately for sending cleaner to look at the issues even after 24 hours of checkin however the guest refused but lodged compensation claim to Airbnb. The case manager of Airbnb just looked at the guest documentation (without looking at our pre-checkin evidence) for issuing compensation to the guest. In facts, those issues were found being caused by the guests that we have to lodge a dispute and request money for repair. Wonder if anyone feels the same that Airbnb policies are leaning on the guests.