Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, I am new to hosting-just listed my first listing, which is the apartment in a newly built residential building. To access a designated parking space, it is necessary to have a mobile number added to the list of phone numbers for these garage doors (an... Latest reply by Fineapk0

Hello all, I've made a few bookings on Airbnb as a guest lately, and I'm wondering if other hosts send a message thanking the guest for their booking. In both cases, I instant booked with superhosts and included an introductory message from me about why w... Latest reply by Fineapk0

@ As a host is it ethical to re-advertise my place even though I have not given a refund for the same dates ? Latest reply by Pat271

Hi, my staff/Friends & I recently stayed at one of the Listed properties and unfortunately we found out that the place was filled with bed bugs and my friend has been bitten severely and has got really bad marks all over his body. we are taking the host t... Latest reply by Mike-And-Jane0

Hi, I am new to this,and was wondering if there is a standardized template created that asks about snack/ drink preferences or allergies. Along the same lines, is there a standardized “Welcome,” “Thank you for staying with us…” and a follow up to cancele... Latest reply by Bhumika

I booked an Airbnb for move-in some time ago. However, when I was moving in, I realized it had issues that posed a significant health hazard. I documented all of this. Because of the health issue and other issues, I cleared out, but had to rent another... Latest reply by Helen744

I rent a room in my home to airbnb tenants. In Oakland CA renting longer than 30 days give renter the right to continue renting. Does this apply to travel nurses renting for 90 days? If so is it safer to not host longer than 30 days? Latest reply by Mike-And-Jane0

We have a returning guest who I offered a reduced rate on their next reservation. They have sent in a reservation request which was at the regular rate. How do I reduce that daily rate for them without cancelling the reservation to change the daily rate, ... Latest reply by Kerry411

Has anyone noticed that there are way more strange guests? Everything from being high maintenance to down right intrusive, and they don’t have jobs or do anything like TRAVEL??? It stops short of giving them bad reviews, but I feel like I want to! I’ve be... Latest reply by Christina163

We were researching airbnb's and unintendedly committed a $659.00 reservation for a house.Upon realizing the unintended reservation, our credit card was charged. We immediately followed the cancellation process but was informed we would be getting only $1... Latest reply by Dave-and-Deb0