Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

ABSOLUTELY RIDICULOUS!!!!! Look at this reply from support when I asked for a partial refund from a HOST that was NON RESPONSIVE after I arrived and there were not proper window coverings on the window that faced the busy street and a FRATERNITY house ... Latest reply by Kimberly968

 Hi has anyone else seen the new layout for insights. I now can’t see the month income and they have added my co-host income to mine which will be an issue for tax time Latest reply by Mike-And-Jane0

Hi all, I am new. I received an inquiry for 5 guests (in the message) but in the inquiry itself, it has 1 guest.I want to approve the inquiry but I would like her to update the guest count to 5 in the inquiry before approval. Can you advise and how to do ... Latest reply by Andy22

I am starting to get approached for filming in my home by students. As I live near yo a university. They have the insurance and formal release forms etc. My question is what to charge. Sometimes they want to sleeping the room (single room) and sometimes ... Latest reply by Tom3754

Hi fellow hosts,Here’s a situation that I’d love your input on. We have 2 cabins in Big Bear and last Sunday, the water heater went out at one of them—the one where we had a back-to-back, so guests were set to check in. The guests checking OUT notified us... Latest reply by Roel72

Hi I am a superhost, and have been for several years. I always get good reviews. I always greet my guests personally and explain that if they have any issues they can let me know directly and I will do my best to fix them.I had a guest booked for nights d... Latest reply by Olivia794

There doesn't seem to be an option to filter for hosts who are willing to host guests for longer term arrangements and possibly offer discounts for longer stays. Latest reply by Na30

Hello, I am a new host and I have asked to have only experienced guests stay at our place. The guest request I received this morning is from a guest with one review. When I clicked on the host (who gave the review) there is no information (an empty page... Latest reply by Kia272

I had a couple check in for a long weekend. Upon InstantBooking, his introductory message was, "working on flight info- once we have them we will share." I don't ask for flight info so that wasn't helpful. He had booked for one person; when I asked him... Latest reply by Nur785

I have guests currently staying for a month (they're 3 weeks in) and I received payment from AirBnB right at the beginning - so all is well. But I just got an email from AirBnB with the subject "Payment issue resolved for reservation **" and says:Hi Bryan... Latest reply by Mike-And-Jane0