Guest Number Removed from Booking

[Michael6575]

Removing the guest number from a booking was not necessary. Their number is needed. For example, I need the number of the guest so put the number in my emergency contacts so if they call or text in the middle of the night my phone will ring. Also the guests sometimes don’t respond to in app messages because they don’t have notifications setup and I want to text them to be in contact with them not call them. I get privacy factors but these people are staying in my house the least I can have is their phone number. I don’t agree their numbers are removed. 

[Elisa]

Hi @Michael6575 😊, 

thank you for sharing this here!

Could you check if you’re seeing the number as unavailable on the booking confirmation screen? Or, if possible, could you share a screenshot? That way we can double-check whether the issue from September has come back or if it’s just phone masking.

[Michael6575]

Hello @Elisa the number doesn’t appear anywhere on the reservation page. I learned on my own that you have to dive deeper and hit the call tab to actually see the number. The question now is when and if the guest calls or text me from that number will it appear on my caller ID so I know it’s them and so that if that number is put into my emergency contact I will hear their call?

[Elisa]

Hi @Michael6575 😊, 

Thank you for letting me know!

I’m glad you were able to find out.
@Joan2709 and @Joelle43, do you have any idea about this question?

[Joan2709]

@Elisa @Michael6575 

We only had this happen on one reservation on 9/17/25 - The "Call" box was greyed out. After a day or two, the phone number appeared as normal on the initial reservation details.

Reservations after that one event, the phone number appeared as it always has on the reservation details. 

[Elisa]

Thank you so much @Joan2709 😊.

I really appreciate your support. I wish you a wonderful day!