Guest Reviews: "Value" rating is a problem

[Michael-and-Dru0]

Airbnb really needs to help guests understand what is meant by "value."  What is value?  What does that even mean?  Is it the price for the accomdation?  Is it the inherent value a guest gets personally from staying at your place?  Is value tied to the type of furniture, art, kitchen utensiles, or towels?  It is SUPER confusing for guests.  

We were recently knocked to 4 stars for value because one guest wanted us to have king beds (this when our listing clearly states in 3 places that we have queen beds) and then again when a guest said our brand-new mattresses were too hard for "their old backs."  Is that really what "value" means?

[Stephen1766]

@Michael-and-Dru0 If they give you 5 stars on everything but value does that mean they feel they paid too much? People are really picky.. 

[Wendy1902]

They tried your property and thought that you charged to much for what they got. Simply put. They don't know what value they've gotten until they have stayed there. Hence, your rating.