Guest Scammer

[Liz54]

I recently hosted  a guest who I believe is a scammer.  When I checked out his most recent review (he stayed in Paris for three days) it appears he demanded some sort of refund from his host there.  After making a huge fuss about his apartment and noise during the day (it is an apartment within an apartment  clearly stated in the description) I was asked by ABB for a 33% refund for a months stay.  As a gesture of goodwill I refunded ABB £100 but made it clear this was not an acceptance of the complaints but as a Superhost for 14 years.  I was assured that the guest would not provide a review (by ABB in writing and by the guest).  Today he did so and jeopardised my Superhost status by giving me 4 and 3 star ratings.  ABB say he has the right to review and unless he says something unreasonable it will stand.  It appears I don't have a leg to stand on with ABB .....  This is the second time in all my years with ABB that a guest has been totally unreasonable and the previous time my Superhost status was lost for a year.  Any suggestions with how to get ABB to support their hosts better?

[Rebecca]

Hello @Liz54 👋

I'm really sorry to hear about this situation. As it's been a while since you posted, I wondered if you had any updates that you could share with us? 

Looking forward to hearing from you. 

[Helen3]

Sorry to hear this . @Liz54 

It will always be the case that hosts and guests can review each other after a stay. 

I am not sure why Airbnb would have told you otherwise . Or why you would think they couldn't leave you a review , 

I'm sure you left an honest review of this guest to warn your fellow hosts so their review will be seen in context . 

Personnally - if your listing was as advertised - I wouldn't have given him any money back. 

one 3/4 star review wont jeopardise your SH status unless you have a low number of reviews .

do respond in a professional way pointing out factual inaccuracies relating to their review .

[Liz54]

Again this guest was very crafty.  At the 12th Hour he wrote a review.  Simply "thank you" but instead of my usual 5* he posted 3 nd 4* which DID jeopardise my status as a Superhost.  To the respondent who said I too could review OF COURSE I COULD  (but this would not change his rating of my studio) but I did not wish to review him and I had been told by the guest "as a sign of respect" he would NOT review me and ABB confirmed he would not review but went through the same rigmarole telling me I too could review (like one of the respondents to my original post).  I wrote him such an honest review at the 12th hour + that he must have demanded it be removed so eventually, after a complete waste of time, ABB removed both reviews.  Sorted but frayed nerves and disenchantment with Support.

[Rebecca2294]

Glad it sorted out and difficult to give an honest review without retaliation  however, we do need transparency to protect people and properties.  What was the scam and what do we need to be careful to prevent?