Guest bugged my listing with 6 cameras

[Daniela2407]

A family of 4 booked for 4 months because their place was flooded and they lived in different Airbnbs locally for almost a year. They moved in with many boxes. The listing is listed as entire place and specifically mentions the entire upper 3 bedroom 2 bathroom with entrance at the main floor where is a shared laundry. Initially they were enchanted and asked to rent from January month to month lease. Only two

weeks after that they started complaining that laundry is shared and blocked my door access to enter and do laundry and limited my laundry access to one day after they reach home and 9 pm

was too late for them. The master bedroom is upstairs and  laundry is on the main floor at the entrance across from the furnace room, which they filled with boxes Christmas tree and tool boxes. I asked them to remove and free the entry in case I have emergency and need to shut down the water main. They retaliated by placing all those boxes in front of my lower bedroom which they wanted for storage. I occasionally allow guests to sleep in that bedroom if they reach out before booking and tell me they are a larger group.  My Account was paused because of them and while having strict cancelation Airbnb refunds them and allows retaliatory review. I sent screen shots where the wife asks to lease month by month and still the review is held up while is evidently retaliatory as I did t want the month by month lease. None of them are working and they pay their stay from insurance money from the flood. Airbnb cuts my payout until end of December even more they make me owe them over 2000. Guest smoked, parked extra cars and literally imposed that I only do laundry one day I choose. Even during that day their clothing were in left for days smelling like mildew. What can I do as senior and specialized teams for other country are not aware of how homes are made here. The husband smoked marijuana heavily on the patio and that makes him psychotic even paranoid. Thanks PS I did enter upstairs once after I spoke to him outside to

place the lost drain cover on my roof top. I might have gone up second time to check if the thermostat was on. The furnace switch is downstairs. I wish Airbnb had a way to let the cleaner go in a clean and make sure the property is looked after. They removed one TV remote from a bedroom because I told them the living room TV remote has gone missing after a guest and the tv operates by manually turning it on from the Tv and then using telus remote for the channels. They replaced the small TV in a room with a  Shaw remote. I found a Joyce box dripping slowly in air vent in the dinning room to bring mice inthe house. Still

airbnb refunda him and let his retaliatory review on my listing. How do I get the 2000 back and I think I should be payed until December as I had strict cancelation  policy. Also have Airbnb remove retaliatory review 

[Mike-And-Jane0]

@Daniela2407 once you get rid of a guest early Airbnb will refund them for the rest of their stay. Can I suggest if you are communicating with Airbnb then a concise bullet pointed way is best. I read through your whole posting and remain both amused and bemused as to what actually happened and what you want. Also I never did find out about the cameras that were installed as per your title!

[Daniela2407]

The guest warned me he has 6 cameras installed in his unit so I should not pretend I have an emergency to go upstairs in his place. I called Airbnb to

inquire if he was aloud to do that and Airbnb asked if I have pictures of the cameras. I did not want to go upstairs in a search for cameras, but I turned the wifi off and Sunday morning 9 am, police showed up expressing the guest concern that I am going upstairs invading his space. I openly told them he is not supposed to have cameras per Airbnb policy and I decided to see if he is bluffing by turning the wifi off. The guest was away on vacation. He broke many rules. He was smoking marihuana and cigarettes on the patio. Excess number of cars parked on premises. Moved furniture and didn’t move it back. Placed trash out before pick up and this is bear country we have huge fines for doing that. 

[Kia272]

@Daniela2407 This is a tough lesson to learn, but it sounds like instead of having firm house rules and policies in place, you let the guests run rampant over your home and property. 

You are the one who has to control what guests do and how they do it be setting firm house rules.  Could it be that the explanation of how your property is set up, and the shared laundry area isn't clear? That seems to have caused confusion with these guests. 

BTW, you are the one who sets up cleanings and inspections when you have long-term stays. AirBnB has nothing to do with it. 

And, it's really hard to tell what actually happened because of your rambling explanation. 

[Daniela2407]

The guest was exuberant in the first week and had no complaints as a matter of fact he wanted to get a month by month lease. If anyone didn’t like a place in the first week, would they want to stay until end of school year? He broke many rules, no smoking, only one car parking on the property, plenty free parking on streets. Rule about recycling and planing trash out only on Tuesday before 7 am was the worst. They placed trash after the truck picked up at 11 am so their trash was out all week to attract bears

[Kia272]

@Daniela2407 You don't seem to understand that it's up to you to enforce your own house rules. When guests cause problems, you are responsible for making them aware of your rules  and asking them to change their behavior. If they don't you call AirBnB and ask to have their reservation canceled. 

When you let problem guests stay, you have problems. 

If you live in the house, why are you asking guests to take out the garbage and recycling? 

[Daniela2407]

This is a family were   the wife and children are happy here and tired of being on the move since January. The guest is responsible to dispose and recycle. I am not their maid. They have their separate kitchen the only thing they could have had to have 100% separation from laundry they hindered my project to install a barn door at the bottom of their stairs. Their entire place is upstairs only the laundry was downstairs. 

[Frances3408]

@Daniela2407 . Your house, your rules. Before you take any more guests for more than 28 days please ensure you do your own full vetting, do a rental agreement and set out all the rights and responsibilities, including shared spaces.

If you are not experienced with this length of stay, or type of guest (flood claim using a reputable insurance company) then use a local realtor, it will save you in the long run. 

[Daniela2407]

He stepped on my no smoking no trash out before pick up

day. Parking more than one car 

[Frances3408]

@Daniela2407 . Hi Daniela, I read both of your reviews.  I think this guest and his family was very keen for absolute privacy so it didnt really suit your set up with shared spaces and some shared facilities. From there things just escalated.

For many guests its less of an issue (as reflected in your otherwise great reviews) but I note that you have changed listing to be a 2 bed 1 bath from a 3 bed 2 bath so is this area on listing now exclusive use as I find the House Rules and reference to toilet cleaning and living room hours confusing. Also, you still mention the den. So I'd recommend some further checking of your listing.

In my experience families or groups want to spread themselves out, get comfortable and come with more baggage literally so longer stays in shared homes can be problematic.

[Daniela2407]

I am not sure if that was his motivation. in his review he mentioned th e4th bedrrom which he assumed comes at no cost. Hence he refers to it. His entire review he uses the proverb THEY, I identify as she /her. Nobody else entered and he assumed my one time dinner guest a past airbnb guest was going to use the 4th bedroom. I proved airbnb the person in this scenario was actually occupying another AIRBNB in town. The guest's wife in the first week of their stay text me and asks if they can have a month to month lease as their condo will not be finished renovation by the end of December. They both at home 24/7 I am not sure if they are employed. I had in plan to install a barn door at the bottom of the stairs which he refused to have as it was not at the beggining of the listing. This is a case where a young family move from a 2 bdrm into a 3 bdrm and they do not have enough space to store their Christmas tree and tools and boxes. If they want 200% why they don't put trash as indicated and cause unnecessary risks to bring momma bear and her cubs to fist on their trash and me facing a city bylaw fine of 500-1000. To me the husband and not his wife who had no problem with me doing laundry when I needed, is a problem that i identify as defiant oppositional disorder and marijuana induced psychosis. Oh and I am not sure if the naloxone kit they left behind was to prove of anything they deny its theirs. They replace on of my TV remotes with a shaw remote while I have Telus as a provider. 100% defiant and oppositional.