Guest did not show up

[Anikó7]

Hi, Iwould like to have some help. My guest did not show up, how can I notify Airbnb about this? They want a review from this guest. I am afraid, that the guest might write something.

Thank you.

[Greg2406]

@Anikó7 

Very vague post;   did you contact guest?  did guest reply?  at booking, you should have guests cell phone number,..did you call them?  Did you message AirBnB customer service?   

Any 'review' that they leave will undoubtedly get removed from the site,...because they didn't stay there.   Not allowed by policy to leave a review on a property they didn't stay at.   

If your refund policy is set to "FIRM" then they are not entitled to any refund.   

[Emilie]

Hi @Anikó7, 

I'm sorry to hear this booking did not go as planned! As Greg mentioned, it would be incredibly helpful if you could give us a little more information about the situation, so other hosts can advise you further. 🙂

In the meantime, this article links to some useful clarifications that might come in handy: When a guest doesn’t show up for a reservation

Thanks,

Emilie