Guest has mail delivered to my residence with out my consent!

[Teresa858]

Guest booked 8 nights; Sept 5 until Sept 13

On Sept 5, I checked the mailbox grabbed my mail and made my way back to the front door of my house. As I approach the door entrance I climbed the steps to the patio I noticed to the right by my bicycle a box! I assumed it was a package from Tonique company for facial soap I was elated to receive.  As I reached for the box and glared at the name I noticed it was not my name and I had to think for a minute... Its the name of the guy who is to come later this evening!! I immediately became livid. The nerve this man had to have his mail shipped to my house and did not have the sense, respect to converse with me about it. I was appalled, I felt disrespected and all types of thoughts flooded my mind. He may be a  potential "squatter," he now can calm residency, what if the item in the box is hazardous and so fourth!!

Sept.6-7

The next few days this guy just gave off bad vibes, glared at me in silence as if I did something to him. He would not look a me directly nor my husband when speaking. So I felt awkward being in his presence. He seemed suspicious, his mannerisms were just all too much for me! To the point I had my husband to move forward weeks early and build the wall in the hallway closing off the two guest rooms that have outdoor entrances, in which one of the rooms this guy stays in. Just so I could feel conformable in my home as it is my son and I at home throughout the day.

So, dealing with this impression given the first encounter and then this is why the topic is an issue!

Today is Sept 9 this guest text me:

" I ordered something, I need for work and had it shipped to your address, it should be here this week." He text this as if its the first item, he's unaware I knew  already as the package was on my patio that he helped hi, self to when he arrived and before he knocked on the side house door!

My response was as follows; " Please, get a post office box for your personal mail for next items. As I never gave permission for ANY guest to use my address to have mail shipped to! Also, you booked 8 days, your checkout is on the 13th this Friday by 12 noon as stated on Airbnb.I know you requested a longer visit (through my husband, not me) but unfortunately  for you someone has booked from the 13th till 30th of Sept. So, if your mail is delivered after your visit ends it'll be at the local post office!"

Has anyone encountered a problem like this with a guest?

[Alexandra316]

@Teresa858 You're definitely not alone in not wanting guests to use your mailing address for packages and mail. There was a big thread about this a while ago: see https://community.withairbnb.com/t5/Hosting/Do-you-let-guests-receive-mail/m-p/964607.

I'm one of those who don't allow it: I don't see how it can possibly be a good idea. Literally nothing good can come from it. If they really need something, like from Amazon, they have pickup points: they don't need to ship something directly to the Airbnb.

[Kevin1056]

I've been hosting for 7 yrs and I've had numerous people use my address for mail, and I've never made it into an issue.

One guest had the nerve to order an California ID with my address on it. Of course I didn't give him his ID with my address on it. 

But otherwise having packages or tickets to games delivered, im happy to accept them. I Love helping guests when needed.

[Laura2592]

I like dipping into this forum because there are always new things that I have never heard of happening that happen! And it makes me think of how I would react.

I would not want anyone using my address for mail unless it was an urgent package that they had forgotten somewhere and needed overnighted (medication, passport, etc.) Even still, I would let my hosts know if that was the case. OP your guest sounds like he was not a good fit for you. Sometimes you run into people who just aren't. 

[Suzanne302]

@Inna22 @Alexandra316 @Sarah977 

I just read @Kevin1056 's profile and "Nina's" profile. They must be co-hosts. And quite frankly I take back what I said about Kevin's experience. Reading the reviews and numerous cancellations it doesn't sound like they should be bragging about their hosting abilities.

@Teresa858 I'm sorry this thread was disrupted by Kevin but I hope you've gotten some valuable feedback from other hosts!

[Alexandra316]

@Suzanne302 It's an entertaining read through their reviews, though.

[Kevin1056]

Lol

[Kevin1056]

You ladies are awesome.... This is why you never lie to a woman she will always figure things out. Women have great intuition. ♥️

[Stephanie]

Hi all,

It's great seeing experienced hosts share their personal story and share what they have learnt here on the CC. On reading, I'd like to clear a couple of things up:

• As a Community Manager, I moderate rarely and only when I can see the guidelines are not being followed which seldom happens. Also, some of our users are kind enough to flag content they don't think look right which helps me to keep this forum a safe environment for discussion. 
• It's not me alone in this task! Myself, Lizzie and Quincy look after the English speaking CC as we have the largest volume of users and posts and we have a dedicated CM per language CC also. 
• If you think something has been edited or removed that shouldn't have been, please always reach out to us! There's always a reason for it.  

I leave you with a Community Guidelines which the experience forum hosts know by hand 😉 

Remember, it's always better to be encouraging to your fellow hosts even if your advice might be negative; find a way to make sure your tone is clear and friendly. 

Many thanks,

Stephanie

[Naandi4]

Before my guest arrived he asked if it was okay to receive mail at my home. I stated “ I am uncomfortable for guest to receive mail but you are welcome to get a P.O. Box at the post office”. A week later he got a package at my home and went to my office to pick it up because the delivery guy didn’t drop it off. I told him as before I am uncomfortable for guest to receive anything at my home and replied it won’t happen again. I am furious because I was told once someone receive mail at your home they can state they can live there and you cannot force them to leave unless you evict them. This current guest arrive Dec 16, 2019 and leaves Feb 3 of 2020. I am furious because he disobeyed my orders from the first tome and did not ask.

[Linda108]

@Naandi4   In your area what are the rights of people who rent for over 30 days?  In some areas, you are dealing with a tenant, not a guest, who may have more rights including receiving mail.  Just something to check out.

[Naandi4]

Thank you @Linda108, I will look into it.

[Genevieve240]

My friend lives with me. His gf is here ALL THE TIME. She's been here for 3 months straight and doesn't understand space. She asked me if she could have one package delivered to my address. That it would only be one packet. I said sure. Tell me why, my OWN mail wasn't delivered to my box because it was full (after just one day). This little girl had ALL her mail delivered to my home address. Boxes upon boxes at my doorstep. The mailbox crowded with more of her deliveries. Then, she had the audacity to open up all her boxes and leave the trash laying around the common areas. What on earth. No decency to even throw out your trash? I politely confronted her and told her that I felt disrespected and that she doesn't have rights to the house since she doesn't pay to live here.

She quickly got mad and overreacted like the immature, spoiled brat she is. Her argument was that her bf pays rent here, so she should be entitled to the same privileges as him and she sees nothing wrong in what she's done.

Mind you.... She got mad at me and threw a hissy fit for me confronting her as an adult. She may have felt embarrassed, but honestly, she should have. She's a grown woman and so am I. Grow up and get rid of that sense of entitlement. She's over. Talk about trampling on my hospitality and being a MOOCH. Taking hour long showers in a drought area. She's taken all the liberties and has made me feel taken advantage of.

@Teresa858