Hello @Dawn1104 ,
You didn’t indicate how much time passed between the reservation and the guest’s message, nor did you mention the gap between the reservation date and the check-in. Did they book for tomorrow, or six months from now?
If it’s only been a few hours since the reservation, in my opinion, it’s likely a mistake unless there’s some scam involving immediate cancellations that I’m unaware of.
I do know that people sometimes make mistakes when booking. We all make mistakes sometimes. I’ve had several instances where guests accidentally booked the wrong month or day.
No matter what you decide to do, don’t initiate the cancellation. Let the guest handle it themselves, or let them contact Airbnb for assistance. Avoid pressing that cancel button.