@Diana2401
I’m sorry for this guest’s disrespect of your space. Do you have it clearly stated in your house rules/manual and the listing that this is a no smoking space and violations will be fined $x? Do you remind them of the key rules with reference to the full manual via link or in the scheduled messages (if sent in scheduled messages it is lengthy but will auto translate for guests)? I’ve seen some hosts state $250 for violation of the no smoking rule.
Do you have outside security cameras? If you do, are they listed in the security section of the listing (you have to click the checkbox) and in the listing itself identifying the outside location of the security cameras for the security of the listing and guest and host security? Failing to list this on your listing can include a security violation where they suspend your listing and investigate for days or weeks on end and more inconveniences.
Did you notify Airbnb that the guest violated your house rules with documentation? You can file a claim, but it is challenging to get reimbursed nowadays even with proper documentation and customer service agreeing with you. The new aircover claim process seems to be handled by AI instead of actual humans resulting in automatic denials and no recourse.
Do you have an ozone generator or the Aerus air purifier (available through HVAC companies) to treat your space for the smoke smell? Ozone generators are great but all plants, pets, humans need to be removed from the space during the use, then the space needs to be aired out completely before the next guests arrive.
Keep us posted in how things work out. I hope you leave an honest factual review of the guest for future hosts.
