Hi, I have a request from a guest to stay at my place, and, although she has 5 comments from previous hosts, none of them gave her any stars. How should I interpret that? It is the first time I see something like this. Help, please.
I know that stars don’t show up for host’s new listings till we hit an average of x many visits (is it 5?) so maybe this may be the case for the guests? Try calling customer support and ask them what the star ratings are and why they are not showing up.
