Guest with comments, but no star evaluation

[Zena164]

Hi, I have a request from a guest to stay at my place, and, although she has 5 comments from previous hosts, none of them gave her any stars. How should I interpret that? It is the first time I see something like this. Help, please.

[Joan2709]

@Zena164 

Hmmmm....never seen that before either. 

What are the comments like?

Can you go to the Host's listings and see what this guest rated the Hosts on their other trips?

[Zena164]

the comments are good.

[Joan2709]

@Zena164 

Go look at what these guests wrote about the Hosts for the other 5 reviews....

I agree with @Lorina14 about asking customer service why the stars are not showing on their reviews.

[Lorina14]

@Zena164 

I know that stars don’t show up for host’s new listings till we hit an average of x many visits (is it 5?) so maybe this may be the case for the guests? Try calling customer support and ask them what the star ratings are and why they are not showing up.

[Zena164]

thank you. I am not a new host. but will look into it. thanks for the response.

[Lorina14]

@Zena164 

I was not implying that you were a new host (as you’re a superhost by your badge) but rather that may be the same policy may apply to a guest if they don’t have a certain amount of reviews (stars don’t show up until a person has x number of reviews). 

[Zena164]

I see, I did not know that... thank you.

[MarcusandLeigh0]

Ive had the same issue occur a couple of times recently. I can't find any rating when i'm trying to review the guest but later, i see its resolved and i can see them. I'm assuming its a bug.

[Elisa]

Hi @Zena164 😊, 

Thank you for double-checking with our hosts about your request.

What did you decide after discussing with them? Are you planning to accept this booking?

Looking forward to hearing from you!

[Zena164]

@Elisa 

Hi, I also reached out to the support service. Found no solution to my inquiry, which is  sad. I any case, I refused the reservation requested.

[Elisa]

Hi @Zena164 😊,

Thank you for letting me know!

I understand your decision, and I wish you all the best with your upcoming reservations.