Guests decided to extend stay; can or how do I remove additional service and cleaning fees?

[David10361]

 I have tenants that want to extend their stay for another 3 days and are wondering if they can waive the additional service and cleaning fees. I am okay with both if this is permissible. please advise

[Dave-and-Deb0 · Accepted solution]

Hi @David10361 

The guest can send an alteration request or you can do this for the guest.  Here is how: https://www.airbnb.com/help/article/50

The service fees for the guest will increase as the service fee is based on a percentage of the overall cost of the Airbnb.

I hope this helps.

David