Hello everyone ! Firstly, please know, i am a super host, with 27 X 5* reviews, and i am dealing with a client that attempted to host a group of 30 guests in my home, where she paid for 4 guests. After getting caught, they made it their agenda to submit false information about my listing. Not only a 2* review, but several complaints that triggered Airbnb to think i am not following ground rules. I have appealed the ruling, yet, i am schedule for deactivation on sept 12. i am a single mom, and Airbnb is my only source of income. I have tried all i can to reach someone in trust and safety, only to be continually sent a generic email, that after their investigation they have found i am not following ground rules. I have yet to see evidence of such claim, and the information provided to me in very vague. I am not feeling supported or protected by Airbnb, especially having EARNED super host status. What’s the point of the program, if a client can make up lies, and we have no RECOURSE to protect our investments. PLEASE if anyone has suggestions or knows how to get to an actual human, in the trust and safety department i would be forever grateful !!! Thank you, Dee 😞
