Hello everyone!

King289
Level 1
Nairobi, Kenya

Hello everyone!

My name is King, and I am a new host here. This is actually my first time. I would like to ask if it is possible to link my WhatsApp number here for easy communication with my guests.

2 Replies 2
Guy991
Top Contributor
Sintra, Portugal

Hello @King289 ,

 

The number you provided to Airbnb appears in the reservation, and guests can use it to contact you. Their phone number also appears in the reservation, so you can contact them as well. If your number is connected to WhatsApp, they can message you there too.

 

However, I strongly advise that you stick to the Airbnb messaging system, unless it is an emergency or when absolutely necessary before check-in if guests do not have Wi-Fi and are not responding on the Airbnb platform.

 

You want all communication with guests to remain on the Airbnb chat so that Airbnb can review it if you ever need their support or if there is a dispute.

Emilie
Community Manager
Community Manager
London, United Kingdom

Hi @King289

 

Congratulations on your new listing!

 

I was wondering if you'd had a chance to look through Guy's reply yet? It should put your mind at ease, but please let us know if you have any other questions. 🙂

 

Thanks, 

 

Emilie 

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