Help needed with shortcodes not working

[Michele2229]

I inserted the shortcodes into my scheduled messages but they don't work...eg the message is sent to guest saying 

Dear guest first name......

Does anyone have advice on how to fix this. I have tried tge help desk but they just send me robot answers on how to set up. 

[Elisa]

Hi @Michele2229 😊, 

Thank you for asking this in the community center!

I'm sorry it's not working for you, but let's try to fix this.

Are you referring to the 'smart lock codes'? If so, I'm sharing this article from our resource center with you ‌👉‌ How smart lock codes are shared with guests.

Let me know if this helps!

Warm regards, 🌻

[Shelley159]

Hi @Michele2229 

I understand that your issue is with the automated replies that are supposed to insert the guest name. There should be people here who can help, can you perhaps send a screenshot showing your message where the code is inserted?

[Patricia2526]

Hello @Michele2229 

To use a short code, type the variable in brackets. Airbnb will automatically replace it with the appropriate guest information.

{{guest_first_name}}: Inserts the guest’s first name.

{{listing_name}}: Inserts the name of your listing.

Hope this helps

[Danielle1857]

I also have this issue whenever I update a Welcome message in the app. Even if a short code is entered and saved, it just deletes the brackets and sends "guest first name" which looks super unprofessional. This has been an ongoing issue for all of my listings, so I decided to take out all personalizations. I've also found that Airbnb "Support" for hosts is remarkably frustrating and not helpful in almost any situation.