I booked in September paid deposit for weekend booking starting 25th April. I tried contacting host several times starting on 14th April but no reply, called host another company, they said not to worry. 48 hrs before booking I messaged again nothing. Then I contacted support initially said not to worry, but lack of response concerned me as 5 people were travelling- its a good job I was persistent as eventually I was given opportunity to cancel. But in fact there was no accommodation the house is not available!
The booking was cancelled by host on 23rd April, no other dates offered. Full refund offered but refused initially to help with an alternative saying I would have to wait upto 15 business days to get my money back
I booked another property only to initially be told I might not get my money at all- this was corrected & I have received my money - however I tell this story as it appears the company acts in silos is not joined up & is not taking seriously issues raised.
what have I been offered now £20 voucher to use in a month against another booking when I have already booked so this is an insult. It took me the best part of a day to resolve this & I think if the first person had taken ownership of the problem in the first place it could have been settled sooner.
the property is still being listed but airbnb have been notified its not available.
wake up airbnb support as you are failing your customers
