How can I get an Invoice from AirBnB?

[Katie1498]

Hi there, I was let down by a host on Booking.Com, and had to book alternative accommodation from AirBnB.  Booking.Com will not accept the receipt, and have asked for an invoice.  The hosts say that this should be issued by AirBnB, but I have gone around the app, the desktop and the forum to see how I get this and I can't see a clear answer.   

[Kris5368]

Same issue. it's clear Bookings.com are disingenuous with their refunds. 

[Michael10303]

Hi Katie. Did you ever get this resolved? I am now in the same boat.