How does a guest change their payment type?

[Leigh625]

From a guest:

"But when I booked, I meant to click pay with [Swedish BNPL] installments. Is it possible to cancel the reservation and then rebook it so I can choose this  option? "

I then instructed the guest to cancel and re-request the booking with the installment option.

The guest then wrote "I tried to do it and it’s not going to refund me the entire cost."

Is there a way for her to get the entire cost back?

Please advise.

Thanks so much!

[Sophia]

Hi @Leigh625, have you tried contacting Support? If not, you can get in touch with them 

through the Help Centre: https://www.airbnb.co.uk/help/?audience=guest

[Helen3]

Hi @Leigh625 

The guest would need to call Airbnb and see if they can help @Leigh625