How does reservation here work?

[Paweł63]

Hello. 

I made a reservation, paid and later it was canceled by  Adriagate Travel Agency. What is strange this room is now available at the same dates. 

And I have to wait for money return 15days.

It's my first reservation here.

Does it happen often?

It's very inconvinient.

Best regards,

Paweł 

[Bhumika]

Hi @Paweł63 , I am sorry your reservation was cancelled! Did you book that stay through Airbnb? 

What reason did the host share while cancelling the stay? 

Regards,

[Paweł63]

Yes, of course by airbnb. The only message I got by e-mail was that they couldn't rent me that place with no any explanation.

Here is the message:

Gospodarz Adriagate Travel Agency nie może już przyjąć Cię w swoim domu, ale jesteśmy tu, żeby Ci pomóc

I think this process of reservation is really poor in airbnb. Especially waiting now for money return 15days.

Maybe you should check if the place is available before taking the money.

Regards 

Paweł 

[Bhumika]

Thanks for sharing @Paweł63 , are you in the process of receiving the refund now? 

If you need any additional support with the refund, it might be a good idea to contact Customer Support. Do you know how to contact them? 

Kind regards,