How to block previous guests?

[Carol10276]

We've been very fortunate to mostly have great guests, but there have been a few that we never want to host again.  I went back to those bookings and I don't see where I can block them (am using phone app).  Can we block a previous guest, and if so how?  Also, if we block them, is that the same as "reporting" them?  Will airbnb investigate or want a reason and will these guests be notified?

I just simply want to block them, mostly due to difficult personalities and my inability to please them (for example, one person sent a nasty message complaining that the ocean tides were too high during the time she wanted to walk on our beach. I think her end game was a discount).

Thanks in advance.

[Emiel1 · Accepted solution]

@Carol10276 

1. You can block a guest from the message system by reporting a message to Airbnb, then in this proces you also block the guest.

2. There used to be a "block" option on the profile, as still explained in the help file.

https://www.airbnb.com/help/article/4046#section-heading-1

But it seems to me it is gone, I do not see the option appearing on user profiles (?)

Recently there was also issue with he block function, see:

https://community.withairbnb.com/t5/Host-circle/Blocking-a-Guest/m-p/2161024#M66274

[Emilie]

Hi @Carol10276, 

I'm sorry to hear you've had some issues with guests in the past!

Have you reviewed the advice Emiel shared yet? It should answer your questions, however if you need more guidance please let us know. 🙂

Thanks, 

Emilie