How to permanently delete all reviews from a deleted second property easily

[Richard-and-Mike1]

Well this should be easy but absolutely isn't. I have a new listed property yet my account still has all the old reviews from the previous now deleted one. Yes I am aware that I have added a new property to my existing account but Airbnb do not allow you to update ones account by deleting old reviews in one go. You have to request to delete messages individually which is impossible and too long.  I feel this is something that Airbnb can really help solve but doesn't. it confuses guests who then see reviews from another property which could impact the chance of a booking. Anyone else finding this? I'd be interested to know how to solve it without closing down ones account entirely and starting again. 

[Joan2709 · Accepted solution]

@Richard-and-Mike1 

As far as I know, Reviews cannot be deleted. They are attached to a Host's profile. Not sure about a listing that has be permanently deleted? 🤔

Guests looking at your new listing will only see reviews for that listing, or if they decide to click you profile photo, they will see reviews for other listings there. 

Until you get 3 reviews for the new listing, you will see a callout on the Listing:

[Richard-and-Mike1]

thats very helpful thank you. Yes we just need to build up reviews on our new place basically. Thanks again

[Helen3]

Hi from a fellow Bristolian

I don't think it does confuse guests looking at your new place @Richard-and-Mike1 

have you checked your listing by the way it has a lot of gobbedly hook text where your listing description  should be @Richard-and-Mike1 

 

[Joelle43]

@Richard-and-Mike1 

Well spotted @Helen3 💪 There's a post by @Joan2709 this morning reporting the same issue for one of her hosts so I'll put the link so that Richard and Mike can update their description so that it's longer appears in gibberish!

https://community.withairbnb.com/t5/Host-circle/Check-Your-Listing-Descriptions-Gibberish/td-p/21133...

[Joan2709]

@Helen3 

I spotted the same issue with 3 of my client's listings as well! See @Joelle43 's post below with link to Host Circle thread.