I just had a similar experience with Vacasa. They advertised a property as “beach access/beachfront. Once I booked the reservation, the property profile was taken down. When I arrived at the property and there was no beach access/beachfront, I went to look at the profile to see what I had gotten wrong when I booked. The profile wasn’t active. I examined the confirmation which stated “Beach is conveniently located a short drive up the road.,” in contrast to what lured me in.
The place had problems— yes, great views, filthy windows. Musty lower level due to odor from washing machine needing servicing of some sort, and generally dirty and grimly. When I complained to Vacasa about the musty moldy odor in the lower level, they sent the gas company to check for a gas leak, rather than investigating what was causing the odor and fixing it.
In short: zero support from Vacasa. Lied on property description. I was there for 5 nights. Even though
I had paid $360 in a cleaning fee, I ended up cleaning windows so that I could enjoy the view, cleaned out the washing machine and the trap leading to the main drain and the inside of the washing machine to eliminate the musty odor.
Then I asked Airbnb to request a partial refund for the rental and light of these facts. Vacasa declined and Airbnb did not take any action at all. They would not sanction Vacasa in anyway. They are complicit in the false advertising and should be held liable same as Vacasa.
I doubt that I have time to pursue any of this, but one day, you never know, I might just file that action with the California Attorney General, and, at a minimum, bring to light these practices to hopefully protect future Airbnb guests from these bad actors..