Input needed - review

[Dora31]

hello guys

I have been hosting for quite some time, usually good experience but recently i got two guests that I need to review and I feel a bit uncomfortable leaving a negative one so I thought that i ask you here 🙂

1. guest 1: man with a 6 year old child: the whole conversation before and during the trip was weird. Guests had lots of requests: asking many pillows, then asking me to look up a Brexit festival for him and detail him how to get there, screenshot him the airport bus schedule. they self checked in, and I got back home later. to my surprise he throw away my one last remaining Christmas toilet paper and when i asked why: his kid got scared. each guest gets 3 towels: small, medium and large. the next day he requested new towels. I asked him what was wrong with the ones from the previous day (it was a 2 day booking): he said that he dropped them on the bathroom floor - No,i do not provide fresh towels everyday, I do it eveyr 5 days if the guest books longer.  Everytime a guest checks in the shared bathroom is also cleaned. but i shut my mouth and gave him new towels. I felt that each time the guest was a bit pushy while he was talking to me. He also asked me to look up how and where he can pay with his card because he never used cash in his whole life. Again, this is something that people can easily look up themself

2. guest 2: girl with a boyfriend. I do ask guests to keep quiet after 10pm but the guests were loud and of course with loud intercourse as well. sometimes guests forget that they are in someone else's flat and i specify what guests can do or cannot do. but being loud until 1am is not something I can accept, not mentioning that having loud intercourse made me feel uncomfortable and I was trying to make them aware that I can hear them. 

[Dawn81]

@Dora31  You will be sadly disillusioned If you continue to believe that people are going to behave in a decent manner just because that's your behavior.
Maybe it's my age and maturity. I would have booted their arses out so fast, it would have made their head spin. I would have knocked on their door. I would have told them that I'm on the phone with Airbnb that they're being cancelled and for them to pack their stuff and leave. I don't care if it's the middle of the night.
There's nothing even mildly appropriate about their behavior. Their noise their exhibitionist behavior. Totally inappropriate for an Airbnb.
And then leaving their French envelopes all over the floor just shows you what type of lowlifes checked in.
You really need to give these people a scathing review and make sure that you put the kibosh on anyone else having to be burdened with them.
Don't delay. Make sure you give them the review they deserve.

[Dora31]

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@Dawn81 wrote:

@Dora31  You will be sadly disillusioned If you continue to believe that people are going to behave in a decent manner just because that's your behavior.
Maybe it's my age and maturity. I would have booted their arses out so fast, it would have made their head spin. I would have knocked on their door. I would have told them that I'm on the phone with Airbnb that they're being cancelled and for them to pack their stuff and leave. I don't care if it's the middle of the night.
There's nothing even mildly appropriate about their behavior. Their noise their exhibitionist behavior. Totally inappropriate for an Airbnb.
And then leaving their French envelopes all over the floor just shows you what type of lowlifes checked in.
You really need to give these people a scathing review and make sure that you put the kibosh on anyone else having to be burdened with them.
Don't delay. Make sure you give them the review they deserve.

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Thanks Dawn. you are absolutely right. it is just a very uncomfortable situation: saying sorry guys, keep it down as I got work tomorrow. my place is not a cheap motel. I often host people who do not read the house rules then out me in a situation where i need to tell them off. not good

[Dora31]

how would you write a review for them?

[Helen350]

"X & Y broke house rules by making excessive noise late at night. There was also an issue of severe uncleanliness in the way they left the room, which showed a lack of respect. I don't think they understood the Airbnb culture of mutual respect when staying in a private room in the host's own house."

And there's always the "Better suited to a hotel." - of review notoriety! 

I'd give 1* for house rules & cleanliness, definitely nothing above 3*. - If you wanted to reward the other aspects in which they were clean or kept other rules, then 2* or 3*, but no more!

DON'T mention the sex or condoms directly. The guests could have the review removed over such a privacy issue.

-If they had some good points, eg being warm & friendly on arrival, you could say that, to be balanced.

.

[Helen350]

@Dora31  ^ Forgot to tag you!

[Dora31]

brilliant!