Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We are looking for a host based in Mumbai who can assist us in attracting customers to our property, as well as help manage our listings and develop effective marketing strategies. Latest reply by Andrew3662

For some reason, my listing got modified for the availability, also price. i don’t know who did. Latest reply by Paula

We recently had an inquiry from a female starting she had a service animal. We obviously have no issues with service animals but did ask they do not let the dog get on the bed. When they arrived the dog was rarely with the female the other man with her st... Latest reply by Paula

Hello , I was recently sent a request to send money to my Host due to saying I am traveling with my Service dog , should I ask for a refund? Even though my trip is coming up next week and I already paid in full. I did send the Pet fee due because it is th... Latest reply by Jadelis0

I’m new host I have 2 BR good property in Marina Dubai but booking is not coming Latest reply by Emilie

My house after 3 years was damaged - holes in walls, dining table and they broke into my locked garage and ransacked it. I put in quotes for my wall and other repairs and my quote for fixing was short covered by $800. I was down on the repairs that had to... Latest reply by Joan2709

We booked apartment and now see same apartment advertised for our same dates at a higher price. The second advert has an alternative name as host. I have read some community posts saying some owners will take a higher price and when original booking famil... Latest reply by Emilie

I have been trying to send a message to a host but I was asked to verify phone number which I did. But I can't send a host message because they keep asking me to verify phone number. What do I do? Latest reply by Peace26

Hi dearsi have a question is it acceptable to collect security deposit in check in date and refunded on check out date in cash if nothing damage i have bad experience happened today guest booked for a month from first of December i agreed with him about a... Latest reply by Joelle43

I know there have been other posts about this but I have a guest arriving on Saturday and would appreciate some advice. The 14 day booking was made using the non-refundable 10% discount which gave a total of £150 off the booking. The guest contacted me ... Latest reply by Armin246