Is Airbnb now unilaterally and quietly canceling reservations outside of Covid or EC policy, without communication with the hosts first?

[Philippe671]

Yesterday, I contacted ABB via website re two cancelations before Covid policy came into effect. ABB initially confirmed in writing that normal cancelation policy will be applied and 50% will be paid. I now checked my transaction history and realized that ABB has unilaterally and quietly canceled both bookings without any communication whatsoever. CR initially based decision on special COVID policy and later changed to extenuating circumstance policy, but the guests never submitted proof, which is required under EC policy. I have requested the case to be escalated, since then the commutation has stopped and no more response from ABB. Is this how ABB is restoring the trust of their hosts, by canceling reservations outside COVID policy unilaterally quietly without any communication? This cannot be what Brian meant in his video stream "We are in this together", is it?

Please let me know your thoughts. Appreciated. 

[Marit-Anne0]

@Philippe671 the guest is not obliged to provide you with the proof, that is voluntary. Giving airbnb proof is sufficient. As an example, I have seen on the forum that guests have been fully refunded due to cancelled flights. airbnb does not normally confer with hosts before deciding, it is usually at the discretion of airbnb to decide on an EC cancellation.

[Marc156]

Thanks @Marit-Anne0. The guests said that they didn't provide evidence to Airbnb either, which IS a requirement under ABB's EC policy. By unilaterally acting against their own policies and not communicating with the hosts, Airbnb is risking the trust of their most important asset: their hosts.