Issues with adding payouts

[Michael9949]

The app told me there was an issue with my payout type and to delete it an add it back again. I deleted it and when I went to add it back again it sends me to a screen that says enter the type of payout below and we will contact you. I have been calling support and I keep getting transferred. 

[Joan2709]

@Michael9949 

What payout type are you using?

[Michael9949]

debit card/credit card. 

[Joan2709]

@Michael9949 

That is odd...what payout method were you using before?

I don't believe you can add a credit card as a payout method. You can only use a debit card with Payoneer or if using Fastpay.

Payout Methods

https://www.airbnb.com/help/article/54

If the debit card you are using is with Payoneer or Fastpay, then I would try deleting it and then re-adding it.

[Michael9949]

Yes it's very odd it doesn't even let me add anything it takes me to that screen I sent the screen shot of. I have been calling them and can not get support on this they tell me a different group has to handle it.

[Joan2709]

@Michael9949 

Did you try deleting the payout method and trying again? 

[Michael9949]

yes it actually told me to do that and once I deleted it then the message I sent appeared when I tried to add it.

[Joan2709]

@Michael9949 

If you have pending payouts...I would add a bank account until this gets resolved. You can also add PayPal as a option.

[Emilie]

Hi @Michael9949, 

I'm sorry to hear you weren't able to get the help you needed earlier this week!

I just wanted to check in and see if Joan's advice helped, or if you'd heard more from the Support team now?

Let us know how you're getting on please 🙂

Emilie