Hello, this is very unusual for us to write but the current guest is making us feel very uncomfortable and it is seems that she is keep giving us bad times with BAD Feedback for our apartment yet she doesn't want to go.
From the moment she entered the apartment on Christmas day she is full of unstoppable complains about the apartment. Please note that we never had any complains about our facilities and the specific apartments. Instead, we receive a lot of very good comments and especially about how wonderful the apartment is and how spotless it is. Always-good comments and NEVER a bad comment. The person has not stop complaining from the day she arrived almost about everything. She is a super negative person and she has nothing good to say. We seriously do not know how to satisfy this person anymore. She is even trying to mock us for NOT having staff she has at her own home... Nevertheless, we have offered her many times, since her arrival, the chance to find another place (that satisfies her needs) and to fully return her money back but she was aggressively asking WHEN SHE WILL GET HER MONEY BACK! Of course, i personally offered to give her the money in cash or bank transfer but still she preferred to stay to our apartments! I asked her, why do you want to stay to an apartment that (according to her) is a total dump and you hate it? But she said that is very difficult for her to find an apartment, which is not true because there's a lot of availability for apartments in our city right now. I personally believe that she can never find a place to satisfy her needs as she is a very negative person herself and no one will accept her in their property and being so stressful! Is the kind of person that not even the most patient super host would never accept her! And trust me, I am from the very few that I have a lot of patience with stressful guests, but again, this is too much.
I had also noticed within her profile that she has zero comments about her stay to other apartments and that made me even more suspicious. She told me that she stayed to hundreds of apartments and yet, not even 1 comment?.
Even now i am writing to you she is still writing complain messages such as, the air on balcony is very cold, cups are not in a matching colour, she wants a middle saucepan (there are 3 different professional saucepans in the kitchen, she doesn't like the shape of the bin, the 4k smart tv is too big, the smell of the apartment etc etc etc the list goes on.
We even called the last 4 reservations of previous guests before her to ensure if they encounter any problems and they told us that the apartment is absolutely amazing and super clean and they have zero complains and nothing to suggest whatsoever and even told me that they will be back on summer and they asked for the specific apartment.
We don't know what else to do and since this is making my assistants and me feel very uncomfortable can you advise us what we should do about it?
She is threating to leave a seriously bad comment and we are really wondering what is wrong with her and what exactly her problem is! Her reservation is until 18th of January and since she already made so many complains we would like a decent advice from you on what we should do.
Konstantinos Eleftheriou
