Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi all, we’re a couple of months into hosting here in Bristol in the UK and loving it (though all the cleaning and laundry does get a little old!). I know there is an Airbnb system for compensation and for proper damages that feels straightforward, but it... Latest reply by Angus118

I recently had an emergency booking upstate for my father’s passing. Upon reserving a house to stay in for 3 nights, Airbnb immediately cancelled the reservation and suspended my account for no given reason. In the email was a partial reason stating that ... Latest reply by Helen3

I tried book an apartment in Finland. My credit card was accepted but the confirmation phase with the bank did not succeed because the airbnb application does not provide the usual alternatives. My bank is Nordea and for the confirmations I use the Nordea... Latest reply by Helen3

So this is my first time using Airbnb, when I press the Request to book button, Airbnb asked me to verify my ID (using passport, visa, ec.) The problem is the system keep insisting that my government ID photo and the photo (selfie) I just took myself does... Latest reply by Emilie

Every guest brings something different to the table and sometimes that includes special requests. Some might ask you for an early check-in, others might need a bit of local advice, and now and then it’s something completely unexpected - we've had some ... Latest reply by Rebecca

Somehow my calendar has decided that no one can book 9 months in advance. How do I fix this? I’m losing bookings? Latest reply by Emilie

Hi,A whole thread of messages between myself and a confirmed booked guest have disappeared. I have verified that I am in "Hosting" mode and they are gone. All of them except the one from today. This thread was somewhat contentious as I was asking the gues... Latest reply by Lucy1166

How do you handle when a guest hasn't left after check out? Latest reply by Alex

My payment is on hold upto now Latest reply by Patricia2526

Family Travellers / AirBnB Guests This Vannappuram Property hosting by Sebiraj (refer the link) it is good property, he and his family is very good.... Whoever want to visit Thodupuzha / Moonar then this property is good for family stay ** **[Persona... Latest reply by Elisa