Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Got an email from a guy saying he will rent me his apartment, but that I have to deposit 3.5k for 2 months rent and to "block out"the apartment from airbnb. After that he will send the keys to an agent and he will show us the apartment. I find it very wei... Latest reply by Mike-And-Jane0

Hi I’m looking for some help as the host is refusing a full refund after confirmed infestation of bed bugs resulting in full body bites and medical treatment for myself. The holiday was ruined and the host tried to tell me it was mosquitos before gettin... Latest reply by Sophia

We have booked and paid in full for a 5 bed property which is advertised as ‘sleeps 7 people’ for 3 nights and the host is demanding an extra £150 within 24 hours of our stay to cover extra beds when we only have 7 people staying. Surely this isn’t right?... Latest reply by Kia272

As an Airbnb host,I've often found myself facing a dilemma when a potential guest with a low rating requests a stay. It's a situation that many hosts grapple with: Should I give them a chance, or is it too risky?On one hand, Airbnb is built on principles ... Latest reply by Marco3529

Can a host demand payment for emptying of council garbage bins upon leaving if the bins are emptied weekly and fortnightly, and the checkout date is in-between? There was nothing about this in the house description/rules. Latest reply by Mary1523

We rented a large house in NC for July 4th week 2024, unfortunately we had a family medical emergency and needed to cancel.When booking, the cancellation policy stated “100% refund if you cancel at least 30 days before check in” but when trying to cancel ... Latest reply by Mary1523

Hello. I’m trying to book a treehouse in north Georgia, Dahlonega, every time I go back and look at it the price is different. How could I be sure this is true Airbnb listing? Please help since our vacation is in a few days and I have to pay today. Thank... Latest reply by Violet327

When my latest guests left the house, I noticed that there are three wine-glasses missing. How do you handle this? Just ignore it, or ask the guests to pay for them?Several guests have also used the towels in a way that it is not possible to get them clea... Latest reply by Bodil-Charlotta0

Hi all, it's the first time anything gas been stolen from my little apartment, 2 throws, some bedding a roll of bin bags an air freshener and just noticed 2 jars of coffee. I've put a claim in with air bnb but I'm reading reviews here that I've no chance... Latest reply by Cheri354

My niece is undergoing treatment for breast cancer and her mother and sister would like to come to support her and help with her children while she is getting the chemo. They live in Washington and she is getting treatment in Orange County CA. They need ... Latest reply by Rachel2918