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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello,I recently stayed in an AirBnb as a guest and discovered it had bed bugs by waking up covered in bites. I took photos as proof, immediately told the host and asked for the room to be cleaned. He was extremely reluctant to pay for fumigation and did ... Latest reply by Paul-Andre5

I would like to report a very serious safety incident that happened after a booking in Barcelona. The host informed me before the reservation that the third night would be “in the same apartment,” but later moved me to another flat about 45 minutes away o...

Hi everyone, I wanted to share my recent experience with Airbnb’s handling of a retaliatory review, in hopes of getting clarity and raising awareness among other hosts. Despite following every policy and submitting proper disputes, I’ve encountered what... Latest reply by Jenelie0

I recently was reviewing some old messages and linking to some of the guest accounts, in particular those who had stayed over a year or more ago and had caused problems in the home. Mainly since I was curious if the problem had persisted and what I found... Latest reply by Joan2709

I so background checks in all my long stay guests. It's in the description of the property and house rules. I had a new listing that erroneously was set on instant booking. It's set on default. However, I was able to accommodate except that the guest ... Latest reply by Keren75

Hi everyone good morning! I’m a cohost, managing my boss's listing and I really want our reviews to increase Greatly . If you don’t mind sharing, what’s helped you get consistent feedback from guests? Thank you. Latest reply by Alex

I have redeemed a gift card onto my account by accident and I’m am trying to remove it as it’s not my gift card please can you help me to remove it much appreciated thank you Latest reply by Alex

Hi everyone,I’m hoping a Community Manager can help escalate this for review by the Policy Integrity / Trust & Safety team.I recently had a guest leave a negative review, and during our communication the guest wrote “some type of refund would work” in ref... Latest reply by Bhumika

A women's group from our church stayed at an AirBnB in Gulf Shores, AL (managed by Seashell Vacation Rentals, Michelle). They had a lovely stay. But then our church was hit with a charge for damage to a sliding glass door--$2750. The damage already existe... Latest reply by Joan2709

Hi, I need a little advice on a recent guest with two small dogs.Our house rules clearly state that dogs must be housebroken.Yesterday after our guests with 2 dogs left, I entered to find 9 rugs, every rug in the cottage, in a huge pile.This even included... Latest reply by Ranveer1