Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Made a booking with Darryl, a Superhost with a property in Gloucester. I had to cancel more than 2 months prior to the reservation. Refused to provide refund and wouldn't even refund me the pet fee, which he made me pay separately from the original book... Latest reply by Helen3

I recently encountered a situation with a third-party booking that required multiple attempts on my part to assist the guest. Unfortunately, due to a lack of communication from the guest, I had to escalate the issue to customer support, who ultimately ca... Latest reply by Helen3

Airbnb canceled my trip a week before because of an issue with the host and I was given $25. There wasn't a single place in the same quality category and $25 didn't help! Everything would cost me at least an extra $60-$100 for such short notice and none o... Latest reply by Elisa

- Latest reply by Rebecca

Hi there,im looking for a Co-Host for a 2 bds 2 bath cabin in Big Bear Lake, preferable local and with good experience in hosting in the area. The cabin is in a great location. Please let me know. Thank you. Ana. Latest reply by Louis2801

I had PayPal listed as my default payment on Airbnb. On PayPal, I had a default credit card set. Today, when I paid for a booking, instead of automatically linking to PayPal first, as was the process in days past, the charge immediately went through. ... Latest reply by Linda4795

Hi all, I would like to know if we can set up a rule to increase price to X amount if booking is for a period less than Y nights. Please let me know! thanks! Latest reply by Paula

We booked a cottage last weekend for my birthday in Cornwall. We arrived late at about 10.30pm but had informed the hiost and we had a lock box number. Unfortunately the lock box number was wrong and the host wouldn't answer their phone to eitehr us or Ai... Latest reply by Adam2286

Hi allMy guest, due to check in at 7pm today, cancelled at 12.30pm today. I've only just seen his message as I was busy cleaning, vacuuming etc to get the property ready. He was due to stay 2 nights. I have a firm booking policy and don't want to refund h... Latest reply by Kia272

Airbnb are intentionally abusive to their hosts. I have a bad review where the guest only booked a room, I only do room booking not the whole apartment, and left a review saying I had double booked and that there was an additional guest that was unwel... Latest reply by Briana159