Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi everyone, The way a house smells when you first step in through the door might not be something everyone actively thinks about, but it is really important. Our sense of smell is often used as an indicator of how clean or welcoming a place is. Th... Latest reply by Stacey413

I had a previous guest who had a very sensitive smell! She gave me a 2 star review which I never got before! But would like some suggestions on the type of scent can be use to my home! I want something EARTHY/ WOODY or more on the natural scent as I have... Latest reply by Stacey413

I am laying in a bed that is making me sick to my stomach because of the excessively odorous detergent the host used. It is too late at night to disturb them. What should I do tomorrow?? Latest reply by Stacey413

Hello! Writing to see if we can get Airbnb to give hosts more support when guests break house rules. We have repeatedly dealt with the same annoying issue- guests will book our property for a small group, and then bring in extra guests, which they refuse ... Latest reply by Shelley67

So a WARNING story about how airbnb Support lied to me on call and in inbox after a guest DESTROYED my unit, and then the AIRBNB HOST PROTECT team - did NOT protect me at all despite evidence. In fact, after sending in PICTURES of evidence, then videos of...

Would someone like to look at my listings and tell me how I can improve them? Dragonwood Family Retreat Dragonwood Main House Dragonwood Bunk House **[Title/content updated by Community Manager] Latest reply by Rebecca

I am yet again posting as a last resort and I am hoping airbnb forum can help. I have been repeatedly opened cases with support, only to have each case immediately be closed without resolution. This has been ongoing for two weeks. I have also emailed all ... Latest reply by Joan2709

HelloI have a female guest who will be checking in around 6 pm on 23 January 2025 but my friend has bought me a ticket for Swan Lake for the same night. I'm looking for someone who can welcome this guest. Ideally, someone who can arrive around 5 pm so I c... Latest reply by Rebecca

Ive had a professional photographer come and take photos of my cottage but the photographs look awful and do nothing for my product. Quite frankly I want them taken off. So bad I feel I shouldn’t pay for them. I have spoken to customer services and they t... Latest reply by Handre12

I have had a guest request a change to dates of booking - the first time less than 24 hours notice - however I accepted it due to the circumstances, the second time just outside the 24 hours, which I have reluctantly accepted - although I would like advi... Latest reply by Rebecca