Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I cancelled a reservation due to my trip getting cancelled last minute and unfortunately I forgot when I booked the trip I booked it using a bank account which has since been closed. I tried contacting Airbnb to explain the situation and figure out how t... Latest reply by Rebecca

Dear Team, We got booking from AIRBNB for ALICE * ,guest paid to Airbnb .We logged in Payoneer and requested for new card. Kindly advise what next ? . Also advise us how to change settings instead of Channel collect to Hotel collect. *[Sensitive infor... Latest reply by Rebecca

I've been talking to support about updating my payout information since August and no one has been able to assist. The ticket is closed before the issue is resolved. Currently, I have over 8,000 dollars that has been sitting with airbnb. This has not been... Latest reply by Emilie

"Airbnb is taking steps to tackle discrimination from hosts on its platform with a new update for guests who are residents of Oregon. Unfortunately, it seems like people in other states, and around the world, will just have to keep on fighting to be treat... Latest reply by Ahmadreza3

A guest arrived but didn’t understand they didn’t have the whole apartment dresser the listing being very clear. They then claimed ‘dusty’ as a reason to cancel the same night. Airbnb gave a refund, and I received nothing. They claim they sent evidence to... Latest reply by Guy991

In the last couple of years - our Airbnb has been pretty good on bookings. We were booked almost every weekend. Going forward though - it looks like we’ve got almost no obookings for the summer where we would have before. I’d love if someone could look at... Latest reply by Alfred1050

Hello everyone!I have a weird problem here, maybe someone in the community faced it either. We have moved to Turkey recently and are using Turkish banks' cards here, of the two biggest ones, actually. When we tried to make an AIRBNB reservation here both ... Latest reply by Ezequel1

I understand that airbnb wants to get rid of bad hosts, but what is the point not letting extortion reviews being removed? Can someone explain to me how this even makes sense?

Hi folks- I had a rare double booking last night and the guest who had to cancel is looking for a place for two adults and two small dogs. It needs to be a home, since the dogs bark as anyone passes by. They were at $110/night for tonight and tomorrow n... Latest reply by W-M-4

My Sun Valley / Ketchum home has 5 star reviews but a very low booking rate -- between 3 and 1%. I want to try to boost this for the 2025/2026 winter season. Any suggestions? Link: https://www.airbnb.com/hosting/listings/editor/561790781439095401/details... Latest reply by Alex