Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

As smokers, we’re noticing there is no longer a filter for requesting smoking properties. Was this eliminated due to the majority of non-smokers out there? Latest reply by Paula

Does anyone have any suggestions on attracting weekday stays. I am in Joshua Tree. My weekends are pretty good, but weekdays rarely get booked. have you tried anything that has successfully boosted your bookings? Latest reply by Ed419

I've had this happen several times abroad trying to communicate or manage my AirBnB events. Logging in is not an issue since there are multiple methods to logging in - but when AirBnB forces you to further verify your account using your domestic phone num... Latest reply by Paula

So much for trusting AirBNB and believing their partners would be reputable. I thought my "glitch" was just me. (See the rest in the community). Generali provides terrible customer service and does nothing to help customers get their claims paid. I submit... Latest reply by Pete28

My Airbnb app haven't been booked Latest reply by Sophia

I moved to the new ‘Messages’ today and have noticed that all my past, present and future guests have the same surname. Is there a glitch in the system? Will it fix itself? The names are correct on the Calendar. Latest reply by Bhumika

Hi There, I started my airbnb mid Jan this year in Cape Town (south africa). As it was the middle of summer, bookings were back to back and it went great. But, since winter has started my bookings have become much less and it has me worried. Is there some... Latest reply by Paula

I had a guest drop hot grease all over my kitchen floor and my patio. I had to replace the concrete and the wood floor. Airbnb did pay out for the damages however I have a reservation coming up tomorrow and they will not cover the income loss due to the h... Latest reply by Paula

I’m wondering if something has changed in Airbnb. I realize they now have the “Read by John”, and I find this very helpful. However, in the last month or so, most of the messages are going unread. The last two guests to show up to my home had not even see... Latest reply by Sandra856

I recently had one of the above, so there must be hundreds of others. Messages were sent as if from me asking guests to provide new card numbers or their reservation would be cancelled. I contacted Airbnb immediately and reported it, but they were unwilli... Latest reply by A-Home-In-Madeira0