Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Anyone have experience/success for Airbnb to refund part of your stay due to a ghosted booking/check in nightmare? Here's what happened. My family (2 adults/2 kids/1 dog) booked an Airbnb a few months back for 3 weeks in the DC area starting June 17th. ...

Hello I just wondered if anyone has any advice on sofa beds, what are the most comfortable style - pull out or click clac? And do you add a mattress topper to make them more comfortable? Any advice would be very much welcome thanks Natasha Latest reply by Laura7478

I had a guest change the dates they were coming. I accepted the change request but both dates are still on my booking calendar. How do I get the guests first dates off the calendar? I have tried to open the nights but it doesn’t do anything. Latest reply by Rebecca2233

Hey fellow hosts, i have recently had a dip in bookings on my airbnb property after receiving a negative review. What strategies or tips do you recommend to improve my listing and attract more guests? Latest reply by Roch274

We rented an Airbnb in Atlanta. A few days into our stay we returned from sight seeing and the apartment had new locks on it and all of the host's furniture was thrown in the parking garage. What was left of our personal items was also thrown in the park... Latest reply by Till-and-Jutta0

I'd like some advice from some of the hosts here, please. I've been Airbnb-ing my country cabin/house for just under a year. It's not a full time rental, just a few weekends a month to cover costs. The rest of the time is for me and my gf. So far I have a... Latest reply by Paula

Hey guys, When it comes to getting reviews, it can be hit or miss with guests. Often in my listing, I find that newer guests who have not been on Airbnb for a long time are less inclined to leave a review. I usually wait a week and then send them a kind r... Latest reply by Paula

I had a guest who left another host because of a supposed lousy experience; he turned into an unhinged nightmare in the first 24 hours, including accusing me of negligence for him using a lighter to light the grill and singed his hand. After numerous abu... Latest reply by Paula

The day before I was due to stay at an Airbnb, the host contacted me to say I need to send her 500euro deposit. After being sceptical, I spoke to Airbnb’s customer service who told me everything is fine, you can do it through the resolution centre and if ... Latest reply by Bhumika

Dear Community,I want to share my poor experience with my last guest.This one wanted to cancel her reservation a day before her arrival and asked for a full refund pretexting that she had her grand father who died and she needed to go to the death ceremon... Latest reply by Bhumika