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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I wanted to share my recent experience because it raises some concerns about how Airbnb handles communication between guests and hosts.I booked an apartment in France that looked bright and sunny in the photos, but in reality it was darker and the buildin... Latest reply by Helen3

Attempting to login at the community center gets this: "Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.". I get the same message w... Latest reply by Robert6

Hi, lately the guests that are booking and don't seem to be the same person that shows up to stay. Three of my last four guests don't look anything like the picture of the person who is shown as the booker.Also, two of the last four guests told me they we... Latest reply by Yvette401

How can someone leave a 2-star rating under the “Value” section, and Airbnb still refuses to remove it — even when the apartment for 4 guests was the cheapest in the entire region (just INR 2,000 ≈ USD 23)? One of my guests (Confirmation code *) booked fo... Latest reply by Joan2709

Hi Airbnb team and community, I’m posting here because I need a Supervisor-level review of a cancellation dispute involving UI misrepresentation versus policy timing. My reservation showed that it was fully refundable before 4:00 PM on October 2nd. I can... Latest reply by Joan2709

Trying to figure out the best way to go about this situation. I want to charge the guest a late check out fee, but I didnt have a late fee stated in my house rules. Does that matter? I will defiantly be adding that now. My cleaner waited an hour for the g... Latest reply by John5097

I have a moderate cancellation policy. Guest has cancelled long term booking with less than a month's notice so is liable for first month's payment. Airbnb have emailed me to say the attempt to charge the guest has been unsuccessful - and that I should c... Latest reply by Joan2709

I had to recently call the police because a tenant threw a wild 80+ person party. Somehow Airbnb claims they don’t know who’s at fault. That’s ridiculous, and I think to take the word of someone with little no Airbnb experience over a host in good standi...

What do you do when guests never leave by checkout time. This has been a recurring problem Latest reply by Elisa

if my flight is cancelled due to the government shutdown, can i get a refund on my reservation? Latest reply by Joan2709