people leaving late

[Daniel15140]

What do you do when guests never leave by checkout time.

This has been a recurring problem

[Mike-And-Jane0]

@Daniel15140 send them a reminder message the day before. Then de-risk yourself by allowing an hour or so before cleaners are booked to start cleaning. I haven't checked your listing but we always asked people to leave by 10 and not arrive before 4 to ensure we had time to clean. Finally if you have to then block a day between guests to take the problem away.

[Fiona256 · Accepted solution]

I emphasise check-in and check-out times in my booking confirmation message. I message them again the evening before departure reminding them of the 10am check-out time and say that we will be arriving shortly after 10 to prepare for the next guests. Haven't had a problem with this approach.

[Elisa]

Hi @Daniel15140 😊, 

Thank you for asking this here!

Do your guests know that there is a specific check-out time?
What do you think about our hosts’ suggestions? Have you followed any of them yet?