Keys

[Tracey708]

How many keys do you supply as a host. I have a two bed apartment and usually supply one set but I’ve just received a message from a traveller asking where he would find the spare set

It’s a small group of 3. 

[Patricia2526 · Accepted solution]

Hi @Tracey708 

Yes, I struggle with this issue too. Sometimes guests book as a group, but once they arrive, they split up and head in different directions to explore the area. This often leads to requests for extra sets of keys so everyone can come and go independently.

To solve this, we eventually switched to smart locks. It has made things much easier for both us and our guests. Everyone can access the property without worrying about who has the key, and there’s no risk of lost or forgotten keys. It has definitely improved convenience and reduced a lot of the coordination challenges that come with group bookings.

[Tracey708]

Thanks Patricia. I’ll look into this. 

[Kevin364]

I agree about smart locks.   If you do that, you can use the last four digits of the guests phone number for their code.  I've done that for ten years, that way the guest probably won't forget the code.   

You can get locks which are wifi capable - meaning you can change the code from a smart phone in a minute or two, and put a start time and expiration time on a code.

We changed our home locks after setting up our Airbnb.   Now we can check from anywhere to see if our doors are locked.  And unlock them remotely if a relative comes for a visit and we aren;t home when they arrive.

[Joelle43]

Hello @Tracey708 

I also have a 2 bed apartment and always hand over 2 sets to my guests. 

People have different timings and interests even within a family and if someone is resting, there’s no need to waken them by a phone call to get in. 

[Tracey708]

Thanks something to think about