Leaving a guest a review

[Ashley1281]

Hi Everyone,

We are a month into our ABB listing, and have had our first "weird" guest situation. Not a big deal in the grand scheme of things, but our 4 guests, who were booked for 3 nights, went into our storage bins under the bed and took out another full set of towels (we leave 4 towels of each size so 4 wash cloths, 4 hand towels, 4 bath towels) without contacting me. We only found out after check-out. My question is, would this situation warrant a reduction in the rating I leave for the guest, or do I suck it up and realize anything in the bins under the bed is fair game to the guests and it's my fault for not expressly stating they can't help themselves? I guess the whole premise of leaving scaled reviews is just new to us and where do you draw the line between a 5 star and 4 star review?

[Normen0]

@Ashley1281  I think this is one of those learning moments. Hold off for a few days before writing the review because, yes in the grand scheme of things this is not a big deal.  If you didn’t want them touched, you should have made it clear to guests that they not touch the extra towels. The best advice is don’t leave anything you don’t want them to touch. Don’t set your guests up for failure.  
I cannot see how you could downgrade a review for this.  If you felt it necessary, it would be something to mention in private feedback but I wouldn’t bother. 
Move the towels or lock them up. 

[Andrea4731]

Yes maybe put a lock on a closet or cabinet somewhere to hide extra towels or things you don’t want guests touching. If they can got to it, they can & will go through it. I would not mention this in the review as they didnt explicitly break any rules. Also 1 full sized towel per guest is not usually enough… as a woman I use two every time I shower (one for body, one for hair), esp if staying more than a couple days.

[Emilia42]

@Ashley1281 

As you have an entire house listing, I would call this guest very self-sufficient and give them a great review. Your guest needed more towels. They found them without disturbing you. If these towels are off-limits, they need to be locked away. 

[Ashley1281]

Thank you so much everyone, I appreciate all the feedback!