Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I'm encountering a significant issue with the payment processing for a guest booking on Airbnb, and I'm seeking assistance to resolve it.Background: I am an Airbnb host, and I recently had a guest who tried to book my property but faced issues with paymen... Latest reply by Shelley159

I am wondering what action is taken when you choose No to the guest review question -“Would you host these guests again?” I doubt the next host sees that and I somehow doubt that they would be blocked from rebooking so I am curious as to what affect this ... Latest reply by Todd674

Hello, I have an unpleasant experience from my point of view, as an idea makes me sleepless at this hour.I understand very well the concept of the host and I do everything possible to make the guests feel perfect, without tiring them with my presence, unf... Latest reply by Remus7

Warning to air b an b host. I am a five-year host on this site, and have five star reviews the entire time. We recently had a guest, lie to an agent, and say that we forced entry, and created a safety concern without any proof, just her word only. The su...

“Your payment cannot be processed because your account is currently under review. Please try again later.” This is the message I got when trying to pay a third reservation right after two successful payments. The Support staff indicated that it could b... Latest reply by Daniel13295

Hi All, I'm desperate for some help! I have been unable to get any resolution from airbnb support or its engineering team. Its being escalated finally today to a supervisor. I am still waiting for a call. I have been listing through airbnb since Septembe... Latest reply by Kayla527

We just spent the last few months renovating and upgrading our home. It's a home we will spend 7 months a year in. The other 5 months we plan on listing it on Airbnb for some added income and to share our home with those who appreciate what our location o... Latest reply by Fred13

Understand that I like children -- i had three myself and now have grandchildren. HOWEVER, AirBnB does NOT COUNT children as guests, and I have bookings which exceed my licensed capacity because the booking guest does not count children as guests, all be... Latest reply by Paul6407

The policy on discrimination that airbnb updated awhile back actually allows guests to discriminate against hosts due to the fact that a guest can see a hosts photo before they decide to book. This allows a would be guest to decide they don't like the loo... Latest reply by Craig948

I have been a Super Host for several years, but as of September 30, Airbnb has made a change that makes it very difficult to do business with them. I require all guests to fill out a Rental Agreement via DocuSign, but Airbnb has removed any type of email... Latest reply by Karen4312