Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hosting for 3 years now. Since then it seems impossible to get in touch with quality customer support as they have increasingly outsourced their team. It looks like most of the number of Ai generated templates and responses I receive when contacting abou... Latest reply by Joelle43

I’m having a hard time reaching or even finding the legal department for Airbnb! I filed a compliant and I received an email stating the host was in violation and would be issued a warning but that’s that cool with me! I was discriminated against and Airb... Latest reply by Lorina14

Hi, I have an international guest Arriving when I won’t be home.i would like to send a video of how to access their room and where to find the key. Mia there a way to do this on the listing within the app? Latest reply by Robyn518

Hi Fellow hosts, I’d really appreciate some help or clarity here — I believe a guest has intentionally misused the review system, and the current resolution feels inconsistent with Airbnb’s own Review Policy. Timeline of Events: 1. First Booking: 16th Ma... Latest reply by Marie8425

Cannot find my listing for my area in a search. Business/rental has been slow for bookings. What can I do to boost my bookings? Latest reply by Marie8425

Well this should be easy but absolutely isn't. I have a new listed property yet my account still has all the old reviews from the previous now deleted one. Yes I am aware that I have added a new property to my existing account but Airbnb do not allow you ... Latest reply by Joan2709

I had one couple last week who never emerged in a week and ending up seriously damaging the bedding. You are talking boiling hot day, windows and doors closed, now it looks as if I have another couple who have come for this reason. My Airbnb is very beaut... Latest reply by Jeff3204

So we booked a guest house in South Carolina Summerville area and less than a week before our trip they cancelled with no communication no reasoning just denied us the stay I took time off of work I can't get back and now we are scrambling to find another... Latest reply by Shelley159

One week ago, the day after a guest checked out of my apartment, I walked into a disaster. Multiple items were destroyed — a shattered coffee table, a broken high-end standing fan, huge mystery stains on my sofa, and visible dents in the fridge door. The ... Latest reply by Taylor800

Even though I state in my initial message to guests "if you have any questions that aren't answered by reading the listing details" please get in touch", I continue to get questions like 'is there this or that amenity', etc etc? Without fail, I'm getting ... Latest reply by Ka-Kei1