Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

As a longtime Airbnb Host, I’m extremely disappointed in how a recent guest cancellation was handled — and even more so by the threatening tone from Airbnb support when I tried to understand the decision. A guest canceled last-minute without contacting us... Latest reply by Kevin3794

Hi, This is Tabassum ** from Pakistan, I have uploaded a listing on Air BnB for a couple of months but recieved only one booking (even after discount and promotions). Are all hosts having same kind of problem? Are there any suggestions or guidelines that ... Latest reply by Sumaira4

Owners repeatedly ignore Airbnb policy and US law by refusing service dogs. How do I report these owners? They should not be allowed on the site. Latest reply by Lorna170

I am being unfairly penalized by a retaliatory review. The situation was serious: I found a small packet containing a white powder in the unit, which closely resembled cocaine. This led me to contact Airbnb’s safety team. Additionally, the guest brought t...

Hi fellow hosts,I could really use some advice. Airbnb has added a note at the top of my listing that says "9 min walk from the lake – Mansel Lake." The problem? We’re actually right on the lakefront – our cottage sits directly on Rebecca Lake, not Manse... Latest reply by Effie26

Hello, I have a firm cancellation policy and received a request for cancellation 6 days before checkin. The guest claim is a medical issue about her mother. The problem is that is I cancel there will be not enough time to get a booking for this date, wh... Latest reply by Marie8425

Dear hosts, My name is Andrei. I am looking forward to my holiday in Portugal this summer and I need your help. I will be travelling in a group of 9 people in the southern zone of Portugal, namely Lagos. I have been struggling with finding the right place... Latest reply by Andrei642

I recently came across a situation that I would like to share with everyone. I made a ,by mistake and immediately emailed the host letting him know that I needed to cancel because I clicked on the wrong property. I did not realize that they had a can...

Hello, I am new to owning my first STR in Davenpo, Flory. I am still in the setup process. Is there anyone in Polk county that can share permit requirements for 1 STR. my other question is the neighborhood has a strict HOA to bring trash cans to curb on t... Latest reply by Karlens0

Hi all - first time poster, long time lurker. I have a situation that I'm not quite sure how to handle. I do 30+ day stays and require they request to book (I don't offer instant book). A guest requested to book a 5 week stay a few weeks ago starting in ... Latest reply by Frances3408