Leaving a review prior to filing damage claim

[Mel8329]

My guest caused damage to my vinyl flooring. I messaged them and informed them that I noticed the damage and asked if I could get some context about it so it can be repaired. They haven’t replied. Before this they said they had a pleasant stay and wanted an extra hour or two to stay longer past checkout which I honoured.

I want to file a claim but I am conscious of them sending me a negative review.

Can I write a review (and will they know I complained), in turn, will this prompt them to write a positive review?

just before the 14 days is up should I file a claim?

Would like some advice on the best way forward here.

[Mike-And-Jane0]

@Mel8329 A few thoughts

1) Too late but never mention a damage claim before the reviews are in

2) You can write a review and it is blind until 14 days past checkout or when the other party reviews you

3) How old is the flooring - Aircover, at best, will only provide a depreciated value so it may not be worthwhile claiming.

[Mel8329]

1) I mentioned damage but nothing about a claim.. yet!

2) I have sent a review, nothing back yet

3) floors just got done 2 months ago, so new!

[Mel8329]

What’s the deadline? 14 days and how many hours ?

[Fred13]

I think now it is a standoff situation, they will not write a review unless you write one. If you do they may write a defensive one vs. an enthusiastic one.

If you do not mind posting a picture of the damage it may be helpful, for many reasons.

[Mel8329]

I wrote one but no response yet! 

thank you everyone for your feedback so far. The floors just got done 2 months ago, so it’s very new!

[Mel8329 · Accepted solution]

Update.

guest wrote a retaliatory review which was removed by Airbnb. Guest declined the damage claim but Airbnb reimbursed me so quickly. Kudos to Airbnb!

[Sybe]

That's great news @Mel8329 , I'm glad to hear it worked out in the end. 😃 Thank you so much for sharing this update!